Problem: The client is experiencing rounding errors when converting product prices from Danish Krone (DKK) to Euro (EUR) with German tax on their WooCommerce site. The custom function used for conversion does not round the prices correctly, leading to discrepancies in the displayed prices. Solution: We recommend enabling "Round tax at subtotal level, instead of rounding per line" in WooCommerce > Settings > Tax > Tax Options screen for a potential alternative solution.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: The client is experiencing issues with saving translations for some Turkish property listings. Despite completing translations and reaching a 100% progress bar in the Advanced Translation Editor, the translations are not being saved, and the client sees a message indicating that some sentences are still not translated. Solution: We identified that this issue is related to the new version of the Advanced Translation Editor, particularly with the Classic block and linebreaks. We have escalated this to our second-tier support for further investigation. As a temporary workaround, we recommend using the previous version of the Advanced Translation Editor for the affected translations. If you need to delete the current in-progress translations, you can do so by navigating to WPML -> Translation Management -> Jobs.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the confirmation email content from a contact form, although translated in WPML settings, is not being received as translated. Solution: 1. Ensure that all steps in the WPML and Gravity Forms integration documentation are correctly followed. You can find the detailed steps here: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/ 2. Verify that the user's language preference in their profile matches the language of the email they should receive. This setting influences the language of the email content.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
