Problème: Le client a rencontré un problème où une image ne changeait pas selon la langue sélectionnée sur son site, malgré l'utilisation du plugin WPML Media Translation. Solution: Nous avons recommandé de suivre notre documentation sur la traduction des fichiers médias, disponible ici : Guide de démarrage rapide - Module traduction des fichiers médias. Ensuite, nous avons demandé un accès temporaire au wp-admin pour identifier et résoudre le problème spécifique. Il était important de sauvegarder le site et la base de données avant de procéder. Nous avons utilisé le plugin Duplicator pour cela. Après examen, nous avons découvert que l'image avait été téléchargée directement sur la page en néerlandais et traduite plusieurs fois, ce qui a causé des problèmes. Nous avons supprimé toutes les pièces jointes et traductions précédentes de cette image, puis l'avons traduite à nouveau du français vers d'autres langues.
Si cette solution ne s'applique pas à votre cas, ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client was experiencing issues with their multilingual WordPress site using WPML and Elementor. Specifically, links on buttons were not redirecting to the correct language-specific product pages, and images were not displaying on the German version of the site. Solution: 1. We advised the client to manually translate custom links as described in our documentation on how to translate links. 2. To address the translation issues, we edited the primary language page and retranslated the page using the Advanced Translation Editor. 3. For the images not displaying, we re-saved and retranslated the product, ensuring that images were correctly linked and displayed in the translated version.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client reported that after updating the
post_name
of a translated product, the permalink (URL) does not update to reflect the English version, even after trying to flush rewrite rules. Solution: We suggested using a custom function to ensure that when a post is duplicated in WPML, its permalink (slug) updates to match the original post's slug. Here is the function to add to your theme's functions.php file or a custom plugin:
We also recommended testing this solution in a sandbox environment and recording the process using a tool like https://www.loom.com/ to better understand the issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance.
Problem: Você está tentando traduzir campos personalizados criados nas opções de Aparência > Personalizar do seu tema, mas o WPML não está conseguindo mapear esses campos para adicionar traduções de Português para Inglês e Espanhol. As strings dos campos personalizados não aparecem no WPML para tradução.
Se essa solução não for relevante para o seu caso, ou se estiver desatualizada, recomendamos que abra um novo ticket de suporte. Também recomendamos verificar problemas conhecidos em https://wpml.org/known-issues/, verificar a versão da correção permanente e confirmar que você instalou as versões mais recentes de temas e plugins.
