Problem: The client is working on a development site with IP restrictions and is unable to allow WPML plugin to connect to wpml.org for updates due to network or security settings. Solution: We recommend the following steps to resolve the connection issues: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link and then the Get a key for this site link. 5. Copy the newly generated key, paste it back into the input box, and press the Register button. 6. Take a backup of your site and update WPML plugins to the latest version. If the issue persists, try the following: - Go to WP Dashboard Menu >> Updates and press the "Check again" link. - Contact your hosting service provider and ask them to whitelist the following URLs: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net For more details, refer to this documentation: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
Problème : Le client souhaite lier ensemble des pages importées en français et en anglais. Solution : Si vous rencontrez le même problème, nous vous recommandons de suivre ces étapes selon votre scénario : 1- Si vous avez utilisé un plugin d'import/export compatible comme WordPress Importer, WP All Export/Import Pro, ou WP Import Export Lite, vous pouvez lier automatiquement vos pages en utilisant le plugin WPML Export and Import. Pour plus de détails, consultez la documentation ici : WPML Export and Import. 2- Si vous avez exporté et importé votre contenu manuellement, vous devrez lier les pages manuellement. Vous pouvez trouver les instructions détaillées ici : Comment lier des pages déjà traduites.
Si cette solution ne s'applique pas à votre cas, ou si elle semble obsolète, nous vous recommandons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client needed assistance with updating links on translated pages and synchronizing menus across different languages using WPML. Solution: 1. We advised the client to follow the steps described in our guide for translating menus, which can be found here: Translating Menus Documentation. 2. We confirmed that the actions described would synchronize the menus as intended. 3. We emphasized the importance of creating a full site backup before making any changes to ensure that the client can restore the site if necessary.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is setting up different logos for different languages on their website using the Bridge theme from Qode and is unsure how to configure language-specific logos using WPML. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML >> String Translation page. 2. Click on the “Not seeing strings that you are looking for?” section and then click the “Admin texts translation” link. 3. Search for the logo image URL and enable its translation. 4. Return to the WPML >> String Translation page and add the translation for the logo. For more detailed instructions, please refer to our documentation on registering admin and setting strings for translation. If the issue persists, please add a debug report in the Debug Information box. You can find instructions on how to provide this information here: providing debug information for faster support.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.