anoukR

Problem:
The client is experiencing an error message in the WordPress dashboard and under WPML indicating an issue with loading configuration files.
Solution:
We recommend checking if cURL support is enabled and ensuring it is running on version 7.34.0 or higher. This issue is often related to the lack of cURL support or an outdated version of the library. For more details, please refer to our documentation on this error: WPML could not load configuration files.
If you are still facing this issue after confirming cURL support, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If the solution provided here is not relevant to your case, either because it's outdated or not applicable, please do not hesitate to contact us by opening a new support ticket in our forum: WPML support forum.