Problem: If you're experiencing issues with paragraphs not being accepted by the Advanced Translation Editor (ATE) due to HTML formatting, such as bold or underlined text, and sometimes even needing to manually adjust the translation or change the default page. Solution: We recommend ensuring that HTML tags in the original text are correctly replicated in the translated version. For instance, if your original sentence includes a break tag (
<br />
) nested within a span tag, you should maintain the same structure in the translation. Please refer to this screen record for a detailed guide on how to do this: screen record.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance.
Problem: The client reported an issue where small edits to the US default page resulted in automatic RankMath redirections to incorrect language versions of the page. This was observed across multiple language versions such as ES, FR, and DE, redirecting to the US info pages instead of the appropriate language pages.
Solution: We asked the client to replicate the issue on a staging site with clear steps and provided an example of how to set up a correct redirection. We suggested checking the destination URL after making a small change to the product in the English language and then updating the translation in French to ensure the destination URL does not change. We also provided a screen recording to demonstrate the correct process: screen recording.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that keywords and titles are not being translated in the Advanced Translation Editor (ATE) for the French and Spanish languages, with over 90% of cases requiring manual translation. Solution: We requested the client to provide screenshots of the keywords that are not available or translated in ATE. We also added a test keyword 'wpml test keyword' to a product on the client's staging site and confirmed that it is translated properly in ATE. If you're experiencing similar issues, we recommend checking if the problem persists and providing screenshots or examples to help us diagnose the issue more effectively.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues where slider images are partly missing only in the French language on your translated pages, and you've noticed an unknown widget in the WPML Translation Management, here's what we recommend. Solution: For the missing images in the French translation: 1. Edit the page in the English language and make a small change to the content. 2. Ensure the following options are enabled in the WPML settings: - Duplicate uploaded media to translations - Duplicate featured image to translations 3. Save the changes and update the translation. 4. If the issue persists, go to WPML > Settings > Media Translation section, run the set language information and duplication steps, then send the page and all attached images to translation from Translation Management.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the translation of button URLs in sliders on their website. Specifically, the second button URL in the French translation page does not work correctly because it points to an incorrect product URL. Solution: We advised the client to correct the button URL by ensuring it matches the correct product URL. The issue arises from a typographical error in the URL slug ('canals' should be 'canal'). After making this correction, the client should re-translate the page and verify if the issue is resolved.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If problems persist, please open a new support ticket for further assistance.
Problem: The client is experiencing issues with WPML where the links from a page to a product and the 'more information' backlink URL are not working in the WPML-translated languages (DE, NL, ES). The problem is that the translated product pages are not accessible to non-admin users. Solution: We recommend checking if the translated product pages are in Draft mode. If they are, you need to edit the product in the default language, switch to the translated language, and then publish the translation. This action should make the translated product pages accessible to all users.
If this solution does not apply to your case, or if it's outdated, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
Problem: The client was experiencing an issue where product field attributes were correctly pre-filled for Dutch and German translations, but not for Spanish. Specifically, the 'Included in Tour Price' field was not being translated to Spanish, affecting the functionality of the Spanish shop.
Solution: If you're experiencing a similar issue with product field attributes not being correctly translated or synchronized in your WooCommerce store, we recommend the following steps: 1. Navigate to WooCommerce > WooCommerce Multilingual & Multicurrency > Settings > Troubleshooting. 2. Select the following options: - Update products count - Sync products variations 3. Click on Start and wait for the process to complete. After completing these steps, the variations should be synced and displayed correctly on the frontend.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client was experiencing issues with a WP Review shortcode button on their shop pages. When changing the language to NL, DE, or ES, the button would redirect to the default US page instead of the corresponding translated page. Solution: We identified that the plugin used for the button was not compatible with WPML, which meant that the parameters could not be registered by WPML for translation. We recommended the client to refer to a solution from another ticket where a customer faced a similar issue. The solution can be found in the last few posts of the following thread:
Problem: The client was experiencing an issue with a Dutch translation of a button link URL on a slider that appears four times on a page. The link was supposed to direct to a Dutch version of a product page, but it was not working correctly. The client had tried re-translating the page and making minor edits, but the issue persisted. The problem was specific to the Dutch translation, as other language translations were functioning properly.
Solution: We asked the client for a clear explanation of the issue and to provide examples or screenshots to better understand the problem. We also advised the client to avoid including unnecessary details such as menu items in their description to prevent confusion. After the client managed to resolve the issue on their own, they informed us that the topic could be closed.
If you're experiencing a similar issue, we recommend providing a clear and concise description of the problem, along with any relevant examples or screenshots. This will help us assist you more effectively. Please note that the solution provided here might be outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client was experiencing issues with WPML when adding keywords to product pages using RankMath. After adding keywords, the translated content would revert to English, and links would sometimes not work correctly. This was time-consuming and frustrating for the client, who had to repeatedly check and fix the translations and links.
Solution: We recommended a workaround by adding the following code to the
wp-config.php
file to prevent automatic updates of translations, which might be causing the issue:
Please note that the solution provided might be outdated or not applicable to your case. If you continue to experience issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
