brianA-16

Problem:
You are trying to register your plugin renewal but are encountering a connection error stating 'Unable to get data from service' with a detailed error of 'cURL error 28: Connection timed out after 10000 milliseconds.'
Solution:
If you're experiencing this issue, we recommend trying the registration process again as it might have been a temporary connection issue. If the problem persists, try deactivating all plugins except WPML and attempt the registration again. Additionally, contact your hosting provider to ensure that the following domains are whitelisted:

• wpml.org
• cdn.wpml.org
• api.wpml.org
• api.toolset.com
• cloudfront.net

For more details on potential connection issues, please refer to this article: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.