The client was unable to see the translated product variations in English on their WooCommerce site, even though the product was fully translated using WPML.
Solution:
We recommended the client to use the WooCommerce Multilingual troubleshooting options available in the WPML settings. Specifically, the steps to follow are:
1. Navigate to the WPML WooCommerce Multilingual troubleshooting page. 2. Select and run the following options: - Update products count - Sync products variations
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues with strings from a plugin showing up translated only when you enable the 'Look for strings while pages are rendered' option in WPML, it might be due to a database character set configuration. Solution: We recommend checking your
wp-config.php
file for the
DB_CHARSET
definition. If it's set to
utf8
, you should change it to
utf8mb4
to support a wider range of characters, including symbols and special characters. This change can resolve issues with string translation due to character set mismatches.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If after trying this solution you still encounter issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client was experiencing an issue where strings were not translating unless the option "Look for strings while pages are rendered" was enabled. Solution: We recommended installing the WooCommerce WPML plugin to resolve the issue. If you're experiencing this problem, we suggest trying the same solution. However, please note that this solution might be outdated or not applicable to your case. If after trying this you still encounter issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance.
