Problem: You are trying to translate WooCommerce products and pages, but it results in duplicates and re-assigns the default pages. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to Dashboard->Pages. 2. Quick edit the page without the translations and set the slug to something else and set it as draft. 3. Quick edit the correct page and set the slug to the correct one. 4. Open the correct page and try to make some changes to see if the pages duplicate again.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wants to maintain the same page structure when translating URLs using WPML, specifically translating the URL /tarp-systems/eagle-retractable to French as /systemes-de-baches/eagle-retractable, while ensuring other pages under /systemes-de-baches/ use the same structure. The client is unsure whether to select 'Translate' or 'Copy from original language' for the Page URL under Translated documents options. Solution: We recommend selecting the 'Translate' option in WPML > Settings > Translated documents options to manually control the page slug. This allows the page slug 'eagle-retractable' to be available for translation in the WPML Translation Editor. If the client wishes to keep the same page slug 'eagle-retractable' across languages and the translation language uses encoded URLs, they should select 'Copy from original language if translation language uses encoded URLs'. Then, go to WPML > Languages > Edit languages > Select Encode URLs: Yes, for the second language. Alternatively, using the 'Auto-generate from title (default)' option will have the page slug follow the page title in the French language, which can be translated to something like /systemes-de-baches/aigle-retractable, incorporating French keywords beneficial for SEO.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing a 'redirect too many times' error when trying to access the French version of your site. This issue occurs because the French language is set to 'Hidden' in your WPML settings. Solution: To resolve this issue, follow these steps: 1. Navigate to 'Users > Profile' in your WordPress Dashboard. 2. Under 'WPML language settings', check the 'Display hidden languages' checkbox. 3. Save the changes. This will allow you to access posts and pages in the hidden language as an admin. When the content is ready for other users, you can make the language visible again by adjusting the settings in 'WPML > Languages > Hide Language'.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum.
