Problem: The client reported that the language selector does not appear in the navigation menu on their website, despite being enabled and assigned to both English and Spanish menus. Solution: We reviewed the client's website and observed that the language switcher is currently visible. We recommended that the client clear all caches, including browser cache, plugin cache, and server cache, to ensure they are viewing the most recent version of their site. If the issue persists, we suggest checking the settings for the language switcher to confirm it is properly configured.
If this solution does not resolve the issue or seems irrelevant due to updates or differences in your case, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If further assistance is needed, we encourage you to open a new support ticket.
Problem: The client needed to roll back translations on their Divi template because unwanted sections were translated. They only wanted to translate pages and blog posts. Solution: We explained that once credits are used for translation, they cannot be restored as WPML compensates the translation engine immediately. We asked the client to specify the amount of credits they were expecting to return for Divi library layouts.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
