Problem: The client is facing an issue where their website is not being indexed by Google Search Console (GSC). Solution: We first need to understand how this indexing issue relates to the translation of the site content or the WPML plugins. If you're experiencing a similar issue, we recommend checking if the problem is specifically related to the translations provided by WPML or if it's a broader SEO or visibility issue. It's crucial to ensure that all translated content is accessible and correctly configured for indexing by search engines.
If this solution seems irrelevant, outdated, or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problem: If you're experiencing issues where only the first part of the content on each page is translated during automatic translation, it might be due to your installation not supporting emojis. Solution: We recommend ensuring that you have a full backup of your website. Then, follow the steps described in the Workaround section on this page: Using Emojis with Page Builders Might Make the Content Not Available for Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client is unable to unregister WPML from their site and transfer their WPML credit to a new website. Solution: We have resolved the issue with the Advanced Translation Editor (ATE) which was affecting the ability to unregister WPML and manage credits. We recommend trying to unregister and transfer the credit again as the system should now be functioning correctly. If you still encounter issues, it might be due to a backlog of jobs that our system is processing. Please attempt the process again and let us know if it works.
If this solution does not resolve your issue or seems outdated, please check for related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket at WPML support forum.
