Problem:
The client was unable to activate the WPML Multilingual CMS plugin after an update, as it triggered a fatal error.
Solution:
1. We recommended checking if the WP Memory Limit is set to at least 128M. This can be done by adding the following code to the
file before the 'Happy publishing' line:
/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');<br />define('WP_MAX_MEMORY_LIMIT', '256M');2. We noticed a fatal error in the debug log related to WooCommerce Multilingual. We advised following the configuration wizard and setting up WooCommerce Multilingual, referring to the documentation for a known issue:
WooCommerce Multilingual fatal error documentation.
3. If issues persisted, we suggested creating a minimal setup by:
- Switching to a default WordPress theme
- Disabling all plugins
- Activating the WPML and WooCommerce Multilingual (WCML) plugins first
- Then, activating the rest of the plugins one by one and switching back to the original theme.
We also emphasized the importance of having a full backup of the website before making any changes to prevent data loss.
If this solution does not seem relevant, please open a new support ticket with us.
