Problem: The client reported that category images on translated category pages were not displaying, showing a placeholder image instead, despite working correctly for years. This issue seemed to occur after recent updates. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML → Settings → Custom Term Meta Translation. 2. Click on Show system fields to make it visible if it isn't already. 3. Set the custom fields
z_taxonomy_image
and
z_taxonomy_image_id
to Copy. 4. Return to Products → Categories, edit the category in the main language, and save it. This should ensure that the thumbnail appears correctly in all translations. Note: It is important to edit and save each category individually in the main language, as bulk actions could cause the thumbnails to disappear again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
