Problem: The client reported that their homepage and some other pages were not displaying translations despite being translated. Additionally, the WPML plugin was continuously using credits without providing translations, and the translation percentage never reached 100%, always staying under 90%.
Solution: We investigated the issue and found that it might be related to server limitations or a compatibility issue with one of the active plugins. We requested temporary access to the site to debug further and replicated the site locally for testing. The issue was identified as 'ghost' entries in the translation database from a previous site migration, which prevented WPML from saving and displaying translations correctly. We cleared these ghost entries and added necessary XML configuration code for WP Bakery page builder to ensure all custom blocks were recognized by WPML. This solution involved:
Testing translations in a local environment before applying changes to the live site.
We also provided additional credits to the client's account to compensate for the inconvenience. If this solution does not resolve your issue, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is developing a site using WPML for translations and encountered an issue where WPML indicated a need for 150,000 credits to translate a few pages. Additionally, the homepage showed as translated, but when attempting to edit, it requested translation again, and the review process in WPML > Translations was unresponsive. Solution: We recommended switching from the "Translate everything automatically" option to the "Translate what you choose" option in WPML > Settings to gain better control over what content is sent for translation. This change helps manage the translation workload and potentially reduce the number of credits required. For the issue with the homepage and the unresponsive review process, we suggested checking the Advanced Translation Editor > Error Log under WPML > Support for any errors. If errors are present, sharing them via a service like pastebin.com could help us diagnose the issue further. Additionally, due to our support policy of handling one problem per ticket, the homepage issue was moved to a separate ticket for focused resolution.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You have translations completed for your site, but some products and pages do not display the translation even though the status indicates they are translated. Specifically, the language dropdown does not display the languages even though the page is translated. Solution: First, ensure that the translated products are published and not in draft status. You can do this by navigating to Products -> All Products, then switch the language from the top admin bar to ensure that the translated products are published.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through our support forum at WPML support forum.
