Problem: When using the WPML language switcher on a website, pressing the switcher redirects back to the default language instead of maintaining the selected language. Solution: 1. Check and revise the DNS entries. Consider disabling services like Cloudflare/Cloudfront and Kinsta caching to see if this resolves the issue. You may need to contact your hosting support for assistance. 2. Ensure that the server configuration is correctly set up for sites in a subfolder. This involves checking the rewrite rules in either the
.htaccess
file or the
nginx.conf
file. If these steps do not resolve the issue, we may need to create a duplicator package of your site to further diagnose the problem. For more details on how to provide a duplicator package, please visit https://wpml.org/faq/provide-supporters-copy-site/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client has set up a new WordPress installation in a separate directory for a media page and wants to use WPML to manage multiple language versions of the site across different domains. Solution: We recommend installing and registering WPML on the new WordPress installation dedicated to the media page. After installation, configure WPML to use the 'domain per language' setting. This setup will allow the client to manage translations and switch between languages effectively across the domains: https://www.domain.jp/media, https://www.domain.com/media, and https://ch.domain.com/media.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where automatic translation for Chinese was not working, although English auto-translation was functioning correctly. Solution: We checked the settings and found that the language mapping for Chinese was not configured correctly. We updated the language mapping for the Chinese language to "Chinese Simplified" through "WPML > Languages > Edit Language". We recommend the client to try translating again, as this should resolve the issue.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: The client was experiencing issues with translating some pages and the automatic Chinese translation of posted articles was not working, while English could be auto-translated. Solution: We recommended the following steps to address the issue: 1. Navigate to the "Pages" section from the WordPress Dashboard. 2. Search for the page that needs the slug to be updated. 3. If the page appears in the results, click on "Quick Edit" and update the slug as needed. 4. For translated pages, switch to another language using the language switcher on the top bar of the Admin and repeat the process.
If these steps do not resolve the issue or if the solution seems irrelevant due to being outdated or not applicable to your case, we encourage you to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. We highly recommend visiting the WPML support forum for additional guidance.
Problem: The client was unable to switch from the English or Chinese page to the Japanese page using the language switcher on their website. Solution: We investigated the issue and found that the Site URL and WordPress URL were dynamically configured within the
wp-config.php
file. This dynamic configuration was causing the problem. We resolved the issue by deactivating the dynamic URL configuration. We recommend that the client always add URLs manually by going to the "Settings > General" section of their WordPress dashboard.
If you're experiencing a similar issue with your language switcher, we recommend checking your
wp-config.php
file for dynamic URL configurations and deactivating them. Instead, manually set your Site URL and WordPress URL in the "Settings > General" section.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
