Problem: The client is experiencing issues with WPML on their production site where only English URLs are opening correctly, and the language switcher only displays the default English language. Solution: We recommended checking if the content on the pages has been translated and published. In the WordPress backend under 'Pages', the client should look for translation status icons next to the default language pages: - A pencil icon indicates that the translation is published. - An eye icon suggests the translation needs review and acceptance before publishing. - A gear icon shows the translation is not saved, and the client should ensure it's 100% complete at the bottom and then try to resave. - A circled arrows sync icon means the main language content has been updated, and the translation needs resaving.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, please visit our known issues page, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance.
