Problem: The client noticed that all their credits were mistakenly assigned to their clients' accounts and needed a way to transfer them back to their own account. Solution: We explained that when a sitekey is created, WPML allocates 2000 free credits to that site, which cannot be transferred to another account or site. These credits are specifically allocated to the site they were issued for. We checked the client's sites and confirmed that most of them have these free credits. Additionally, we noted that one particular site, mentioned by the client, had 4000 free credits, which is why they saw the message about the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
