Problem: The client is experiencing an unwanted 301 redirect on their website, which includes the "x-redirect-by" header with a value of "WPML". They have already cleared the WPML cache, but the issue persists. Solution: If you're experiencing a similar redirect issue, we recommend trying the following steps: Use the WPML hook to deactivate the WPML functionality that is causing the redirect. You can find the documentation for this hook here: https://wpml.org/wpml-hook/wpml_is_redirected/
After applying the hook, please check if the redirect issue has been resolved.
If this solution doesn't look relevant to your situation, please open a new support ticket with us for further assistance. You can do so by visiting the WPML support forum.
Problem: If you're experiencing an issue where quote marks in English ("like this") are displaying as double arrows in Spanish («like this») on your website, the problem might be related to the translation files in WordPress rather than the Advanced Translation Editor (ATE). Solution: We recommend the following steps to resolve this issue: 1. Run the following query in your database manager:
UPDATE `wp_icl_mo_files_domains` SET `last_modified` = 1 WHERE `last_modified` IS NOT NULL
2. Navigate to WPML > Theme and plugin localization. 3. Run the process that indicates changes were detected in .mo files, ensuring to scan the "WordPress" context. For more details, check this documentation. 4. Go to WPML > String Translation. 5. Search for "«", open the string, remove the translation, and use the button to copy the original. 6. Search for "»", open the string, remove the translation, and use the button to copy the original. 7. Visit the front-end of your site to confirm the changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
