Alex

Problem:
The client needed to display different bank account details for customers in South Africa on their WooCommerce site using WPML. They were unable to change, translate, or display specific bank account information for the South African domain.

Solution:
First, we guided the client to register the "BACS Account details" fields for translation:

• Go to WPML > Settings > Custom XML Configuration.
• Insert the following code and click on "Save":

  <wpml-config>
    <admin-texts>
      <key name="woocommerce_bacs_accounts">
        </key><key name="0">
          <key name="account_name"></key>
          <key name="account_number"></key>
          <key name="bank_name"></key>
          <key name="sort_code"></key>
          <key name="iban"></key>
          <key name="bic"></key>
        </key>
      
    </admin-texts>
  </wpml-config>
  

• Then, go to "WooCommerce > Settings > Payments > Direct Bank Transfer" and re-enter the bank account details. Save the changes.
• Finally, go to "WPML > String Translation" and update the translation of the Account details.

For the email template translation issue, we instructed the client to scan the child theme for strings, as the text was part of a custom WooCommerce template:

• Go to WPML > Theme and Plugin Localization.
• Select the "Avada Child" theme and scan the theme for strings.
• After the scan is completed, go to String Translation and search for the text to translate it.

If the solution provided is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact our support forum.