Problem: You are trying to set a fixed shipping price in a different currency using WPML on your WooCommerce site, but the price is being converted as if it were in the base currency. This issue arises due to a conflict between the exchange rate settings of the plugin and the WPML multi-currency settings for the same region. Solution: We recommend first ensuring that there is no conflict in the exchange rate settings that might affect the fixed price in another currency. You can try the following steps: 1. Disable all non-WPML plugins and switch to one of the default themes to check if the issue still persists. 2. Ensure that your exchange rate settings do not conflict with WPML's multi-currency settings. Specifically, check if setting an exchange ratio of 1:1 resolves the issue, as it did in your sandbox environment. 3. Always create a backup of your site (both files and the database) before making any updates or changes. If these steps do not resolve your issue or if the solution becomes irrelevant due to updates or specific use cases, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client has a website with a large database size due to previously enabled media translations in WPML, which are no longer in use. They are looking for a way to safely remove unused meta tags and attachment translation posts without affecting the content on the page and to reduce CPU load. Solution: 1. We recommend checking the following threads for solutions on how to remove WPML media translations:
2. Before applying the solutions, ensure to back up your database.
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket. For further assistance, please visit our support forum.
