Problem: The client reported two issues: firstly, the English flag button was not redirecting to the English version of the site but instead was redirecting back to the Italian homepage. Secondly, the site encountered a critical error upon refreshing, which only occurred when WPML plugins were active. Solution: We first addressed the redirection issue by identifying that some English pages were not correctly linked as translations of the Italian pages. We recommended deleting unnecessary English pages and correctly linking the remaining ones to their respective Italian versions. For the critical error, we suggested updating all themes and plugins to their latest versions to rule out conflicts with outdated software. After updates, we performed additional fixes to the database, which resolved the issues.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported a critical error on their website that occurred only when WPML was active, specifically when updating, editing, or duplicating pages. Solution: We investigated the issue and found that some database tables were not installed correctly during the WPML configuration. We recommended the following steps: 1. Create a full backup of the site. 2. Temporarily disable all other plugins and switch to the WP parent theme. 3. If no translations are done then reset WPML and configure it again following the instructions. Otherwise contact WPML support so we can apply SQL code and fix your database. WPML Reset Guide. After these steps were completed on a copy of the website, the issue was resolved.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Dopo l'aggiornamento del plugin WPML, ricevi un errore critico quando provi a modificare e aprire una pagina. Solution: Se stai riscontrando questo problema, ti consigliamo di disattivare temporaneamente i plugin di WPML. Puoi farlo via FTP o tramite il file manager offerto dal tuo hosting. Rinomina le cartelle dei plugin di WPML, poi accedi al back-end del tuo sito (/wp-admin > Plugins > All plugins) e riattivali. Una soluzione permanente sarà disponibile nella versione 4.7.1 di WPML
Se la soluzione proposta non risolve il problema o se sembra non essere più rilevante, ti invitiamo a consultare la pagina dei problemi noti per verificare se il problema è già stato risolto in una versione successiva del plugin. Assicurati inoltre di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
