Problem: The client is experiencing an issue where, after switching the website language from French to English using the menu, the navigation does not stay in English. Instead, it redirects to the French version of the page, even if an English translation is available. Solution: We recommend checking the browser settings to ensure it is not overriding the website's language preferences, which might cause the site to revert to French. Additionally, verify the WPML language switcher settings and ensure that the 'redirect to the home page if translations are missing' option is not enabled. This setting can sometimes cause unexpected redirections to the default language.
If these steps do not resolve the issue, it might be due to a configuration that is no longer relevant or might not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
