Problem: The client is working on a translation queue and expects to return to the same prefiltered/sorted list after translating an item. Instead, the filters reset, causing inefficiency and time waste. Solution: We acknowledge the inconvenience caused by the translation queue filters resetting after each translation. Currently, there is no feature to save recently applied filters on the translation queue page. We have taken note of this issue and will submit it as a feature request for consideration in future updates.
If this solution is not relevant to your case, or if it becomes outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client was trying to use the automatic translation feature for blog posts but was unable to see the option for auto translation in their setup. They had the 'Translate what You choose' mode set with the Classic Editor because they needed to manually translate products. Additionally, the client encountered issues with menu translations where the structure and submenus were not correctly translated or synchronized.
Solution: We informed the client that the automatic translation feature is only available when the 'Advanced Translation Editor' is active in WPML > Settings. The 'Classic Editor' does not support automatic translation. After switching to the Advanced Translation Editor, the client was able to use the automatic translation as desired. For the menu translation issue, we advised the client to open a new support ticket, as per our Support Policy, we address one issue per ticket to maintain focus and efficiency.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
