nicoleR-11

Problem:
The client is using the Avada theme with WPML to translate elements like the Container Pricing Table and a Flip Box. The elements are not translated correctly, and the English version displays different colors than the German original. Additionally, there were issues with accessing the backend after changing global settings, which were related to the hosting policy rather than WPML.
Solution:
We recommended creating a custom XML configuration to ensure that texts from custom Avada elements appear in the WPML translation editor. This solution focuses on text translation and should not affect styling. For more details on setting up the XML configuration, visit WPML documentation on maintaining Fusion Builder and Avada compatibility.
For the issues related to backend access, we advised checking with the hosting provider as it seems to be a policy issue from their side, not related to WPML or Avada.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if problems persist. For further assistance, you can also visit the WPML support forum.

Problem:
The client is experiencing several issues with WPML and Elementor on the Jupiter X theme, including critical errors when editing pages, pages displaying as empty or white, broken mobile views, and issues with the language switcher in Elementor.
Solution:
To resolve the critical errors and improve compatibility between WPML and Elementor, follow these steps:
1. Navigate to WPML > Settings > Custom XML Configuration tab and add the following XML code:

<wpml-config>
  <elementor-widgets>
    <widget name="raven-advanced-nav-menu">
      <fields-in-item items_of="menu">
        <field type="Menu text" editor_type="LINE">text</field>
        <field type="Menu link" editor_type="LINK">__dynamic__>link</field>
        <field type="Menu link" editor_type="LINK" key_of="__dynamic__">link</field>
      </fields-in-item>
    </widget>
  </elementor-widgets>
</wpml-config>

2. Update the header template by going to Templates > Edit Header template and clicking on Update.
3. To translate the template ID:
- On your site, navigate to WPML > String Translation, find "raven-advanced-nav-menu", and translate the section ID.
- On ATE, add the following PHP code to your theme's functions.php file:

add_filter( 'wpml_tm_job_field_is_translatable', '__return_true' );

Then, search for the menu template ID in ATE and translate it.

If this solution does not resolve your issues or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.