Problem: The client was experiencing an issue where translations completed using WPML were not updating or going live on their website, despite showing as 100% completed. The client followed the standard WPML translation management workflow and took several troubleshooting steps, such as clearing the WPML cache, disabling other plugins, checking theme compatibility, increasing PHP memory limit, and checking theme settings, but the issue persisted.
Solution: We recommended that the client enable the WP debug log to identify any fatal errors that might be occurring when the system attempts to deliver the translations. The client should follow the documentation on how to enable WP debug. Additionally, we asked for screenshots of the ATE log from WPML > Support > Advanced Translation Editor > Error logs.
Upon further investigation, we identified that the issue was related to database user permissions. The SQL queries required to update the translations could not run due to permission restrictions. We advised the client to contact their hosting support to fix the database user permissions and then attempt to translate the content again.
If you're experiencing a similar issue, we recommend you try the steps outlined above. However, please note that the solution might be irrelevant due to it being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket in the WPML support forum.
