Problem: The client is trying to translate a page from English to French, but the translation process is getting stuck on 'in progress'. This issue started occurring after the previous Friday, and while it seemed to be resolved after clearing the cache and performing some quick fixes from the troubleshooting page, the client is seeking a more permanent solution. Solution: We recommend the following steps to resolve the translation issue: 1. Navigate to WP-Admin -> WPML -> Translation Management -> Jobs tab. 2. Locate and cancel the stuck translation job. 3. Edit the page in the default language. 4. Make a minor edit, such as adding a "+" sign to the title, and then update the page. 5. Remove the "+" sign and update the page again. 6. Attempt to translate the page once more.
Additionally, we ask the client to check for any errors in the ATE log by going to WP-Admin -> WPML -> Support.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
