Problem: If you're experiencing a black screen with a 'get Adobe Flash Player' message when switching to English after changing the default language on your website, it might be due to a folder conflict. Solution: We recommend checking your website's directory for a folder named 'en'. This folder could be causing the issue by interfering with the language switch functionality. You should either delete this folder or rename it. For instance, renaming it to 'en-old' might resolve the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to change images to webp format but is encountering dead links on the translated version of their website. Solution: We checked the provided link and did not find any issues with the images. We requested the client to provide additional details and screenshots to better understand the problem. The client can upload screenshots using the "upload an image" feature located below the comment section.
If the provided solution does not apply to your case, or if it seems outdated, we encourage you to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us.
Problem: The client's product pages are not displaying the correct translations. English and French content is appearing in Greek, despite the translations being correct in the backend. Solution: If you're experiencing a similar issue where your translations are not correctly displayed on the front end, we recommend you follow these steps: 1. Navigate to WPML -> Translation Management -> Translation Jobs and cancel any in-progress job. If there is no job in progress, proceed to the next step. 2. Edit the default language page, make a minor change, and update the page. 3. Go back to WPML -> Translation Management and add this page to the translation basket. Ensure the checkbox is ticked, scroll down, and click on 'translate', then access the translation basket tab. 4. In the translation basket, send the page to yourself as a translator. 5. Visit WPML -> Translations, take the job and translate the page. Ensure the translation is saved at 100% completion. After completing these steps, check if the correct content is now showing on the front end. If this solution does not seem relevant to your issue, please open a new support ticket with us.
