Problem: The client needed to update the CEO's page URL, which resulted in the Korean translation page not working. Solution: We suggested setting the page https://firstbutton.kr/ko/ceo-joo-hee-cho/ as the translation for the new URL https://firstbutton.kr/about-ceo-joo-hee-cho/. This approach was considered due to a potential issue with Oxygen Builder that could not be identified immediately. As an alternative, we proposed to overwrite the Korean version with the English version to compare the results, although this action could not be undone.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client needed to translate the Menu Archive title and description, which was added through the Meta Box plugin. The client followed a forum topic but did not achieve the desired result and was also concerned about disabling WPML WooCommerce Multilingual & Multicurrency and deleting the OTGS Installer. Solution: We first addressed the main issue by creating separate tickets for the additional questions regarding WPML WooCommerce Multilingual & Multicurrency and the OTGS Installer. For the primary concern of translating the Menu Archive, we suggested looking at an existing solution in a recent forum post: https://wpml.org/forums/topic/meta-box-archive-page-title/. This post provided steps to translate content added through the Meta Box plugin.
Please note that the solution provided might be outdated or not applicable to your specific case. If the solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: WPML support forum.
Problem: The client asked if they can delete the OTGS Installer plugin after using it. Solution: We informed the client that the OTGS Installer is a helper plugin designed to facilitate the installation of our products. We confirmed that it is safe to remove the plugin once it has served its purpose. For more information about what the OTGS Installer does, we provided a link to our documentation: OTGS Installer documentation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still encountering issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us.
Problem: The client wants to disable the WPML WooCommerce Multilingual & Multicurrency plugin and is unsure how to proceed. Solution: If you're experiencing the same issue and wish to disable the WPML WooCommerce Multilingual & Multicurrency plugin, we recommend the following steps: 1. Go to your site's backend. 2. Navigate to the 'Plugins' section. 3. Locate the WPML WooCommerce Multilingual & Multicurrency plugin. 4. Click 'Disable' to deactivate the plugin. 5. If you also want to remove the plugin completely, click 'Delete' after deactivating it.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
