Problem: If you're experiencing an issue where one of your pages (in this case, Simplified Chinese) is stuck in the translating state for over two hours when translating from English, we can help. Solution: We recommend trying the following steps: 1. Navigate to WPML → Support → Troubleshooting. 2. Click on 'Cancel in-progress automatic jobs'. 3. Resend the page for automatic translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is working on a site under development and is trying to use WPML for menu and content translation. They have opened two support tickets but have not received a response. They are experiencing issues with untranslated elements in different language versions of the admin portal, specifically with footers showing warnings about missing translations. Solution: We recommend using the language switcher at the top of the admin bar to switch languages and ensure consistency across translations. It is important to select one footer that you are using and translate it from the language in which it was originally created. For example, if the footer was first created in English, it's best to translate it from English into the other languages. This approach helps avoid duplication of translation costs and ensures synchronization across different language portals.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
