Problem: You are experiencing issues where the WPML plugin cannot connect to wpml.org, and you receive messages like 'Unable to parse data from service response' when entering a new site key from WooCommerce. This suggests a problem with the connection or the site key itself. Solution: First, ensure that your server's firewall settings are not blocking the necessary WPML domains. You need to allow the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If the issue persists, it might be caused by another plugin interfering with the WPML plugin. We recommend deactivating other plugins temporarily to see if the issue resolves. For more detailed guidance, visit WPML connection issues documentation.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
