Problem: The client is trying to display a translated version of a form for Spanish users. Solution: We recommend following these steps: 1. Make a small change to the page content where the form is embedded. 2. Save the changes. 3. Update the translation of the page. After these steps, the translated form should display correctly on the translated page. If you're experiencing a similar issue, we suggest trying these steps. However, please note that this solution might be outdated or not applicable to your case. If the problem persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is trying to translate a website, including a form created with Gravity Forms, but the form is not being translated.
Solution: We requested temporary access to the client's site to investigate the issue. After reviewing the backend, we determined that the form had not been translated. We advised the client to follow the steps in our documentation for translating Gravity Forms using the 'Gravity Forms Multilingual' add-on, which was already installed on their site. The relevant documentation can be found here: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/
If you're experiencing a similar issue, we recommend following the steps in the documentation linked above. However, please note that the solution provided might be outdated or not applicable to your specific case. If after checking the related known issues and confirming that you have the latest versions of themes and plugins installed, the problem persists, we highly encourage you to open a new support ticket with us for further assistance.
Problema: El cliente no puede traducir el formulario creado con Gravity Forms en su sitio web. Solución: 1. Si estás experimentando este problema, te recomendamos seguir los pasos de nuestra guía para traducir formularios de Gravity Forms: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/.
2. Además, te sugerimos incrementar el límite de memoria de WordPress a un mínimo de 128MB. Puedes hacerlo agregando el siguiente código en tu archivo
. Puedes verificar el límite de memoria actual en WPML -> Soporte.
Si la solución proporcionada no es relevante para tu caso, porque podría estar desactualizada o simplemente no aplicar a tu situación, te recomendamos abrir un nuevo ticket de soporte. Te sugerimos encarecidamente revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas asistencia adicional, por favor contacta con nosotros en el foro de soporte de WPML: https://wpml.org/es/forums/forum/ayuda-en-espanol/.
