Problem: The client was experiencing issues with redirection from http://www.villafliser.dk to villafliser.dk, affecting their Google Ads due to a mismatch between the landing page and destination page. The hosting provider and WPML were initially blamed for the redirection. Solution: We confirmed that WPML does not cause the redirection from http://www.villafliser.dk to handmadetilesbyvilla.com. We recommended checking for redirection issues possibly caused by third-party plugins, custom code, hosting settings (.htaccess file), or domain settings. We advised setting up domains to point to the same site/IP without redirection and suggested using the language URL format 'Different languages in directories' before switching to 'A different domain per language'. We also recommended using the online tool https://www.redirect-checker.org/ to verify the current state of redirection. For further guidance on setting up domains with WPML, refer to https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/. If the redirection issue persists and affects Google Ads, we suggested re-registering the Ads with the non-www domain or requesting another review, ensuring to communicate that the redirection has been fixed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing a looping issue even after deactivating all plugins except WPML, and it seems to loop faster, the problem might be related to your .htaccess file. Solution: We recommend generating the default WordPress .htaccess file and replacing the current one with it. This change might resolve the looping issue. If the default .htaccess file resolves the issue, you should then update or modify the needed mod_headers rules accordingly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: After moving the site to a new domain and updating URLs in the database, the Translation Dashboard displays as a blank page, and content translation is not possible. The issue persists even after switching themes. Solution: 1. Check for a fatal error due to a missing file in the active theme (Betheme Child). If the problem continues when using the parent theme, it might still be related to WPML's Translation Dashboard template. 2. Ensure all plugins are up-to-date by visiting https://online-casino-nigeria.ng/wp-admin/update-core.php 3. Clear the cache memory. 4. Address any writing permission issues in the .htaccess file as indicated here: https://online-casino-nigeria.ng/wp-admin/options-permalink.php 5. If the problem remains unresolved, consider setting up a staging site using the WP Staging plugin and share the staging site credentials for further investigation.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with the slugs of custom post types not being applied correctly when displaying an archive page in another language. Despite setting the slugs correctly and translating them, the links in the language switcher do not reflect the translated slugs, leading to 404 errors or incorrect pages being displayed. Solution: 1. Verify that the slugs for the translated custom post types (CPTs) are set correctly in WPML. This can be checked under the WPML Translation Editor where the slugs should be translated for all jobs. 2. Check if there is a conflict between the page slugs and CPT slugs. This issue might arise if the same slug is used for different types of content, such as a page and a CPT. This can be identified by using tools like the 'Debug Bar' plugin to analyze the request and query strings. 3. If the problem persists even after ensuring no slug conflicts and correct settings in WPML, it might be due to a theme or plugin conflict. Specifically, the Porto Theme and its related functionality plugin could be causing the issue as they handle the post types. In this case, reaching out to the Porto Support Team for further assistance is recommended.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
Problem: The client reported that a specific page was not displaying properly. Solution: We recommended clearing the browser cache to resolve the display issue. If you're experiencing a similar problem, we suggest you try clearing your browser cache as well.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing CSS issues with your BeTheme site, specifically with the styling of all language menus, including the main menu, sticky menu, and two mobile phone menus. The flags in the language switcher are not aligned vertically as desired. Solution: 1. Clear All Caches: If you are using any caching plugins or your host provides server-side caching, please clear all caches to ensure that any changes are immediately reflected on your site. 2. Inspect and Adjust CSS: Use your browser's developer tools to inspect the problematic menu CSS. Look for any conflicting or overriding CSS rules and adjust them accordingly. You might need to temporarily disable custom CSS globally and in the WPML Language Switcher to isolate the issue. 3. Manual CSS Adjustments: Since the issue is specific to BeTheme, we recommend manually reviewing and adjusting the CSS related to the language switcher elements and menu wrappers within the BeTheme customizer or a child theme.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client wanted to list only in-stock and visible products on the WooCommerce translations queue page. Solution: We explained that filtering in-stock and visible products is a WooCommerce configuration for the frontend and does not fall within the capabilities of the WPML plugins. The client managed to achieve the desired view by selecting only in-stock items under WooCommerce --> All Products. This solution is specific to WooCommerce settings and not a feature controlled by WPML.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
