Not WPML issue

Problem:
You are trying to activate the WPML Multilingual CMS plugin, but you encounter an issue when the wp-404-caching plugin is also activated. You are using WordPress version 6.6, WPML Multilingual CMS version 4.6.13, and wp-404-caching version 1.10. The WPML Multilingual CMS plugin cannot be activated if the wp-404-caching plugin is activated.
Solution:
We have found that the wp-404-caching plugin is not listed in our compatible plugins directory nor in the WordPress repository. This indicates that it has not been tested for compatibility with WPML by our team. If you're experiencing this issue, we recommend deactivating the wp-404-caching plugin to enable the activation of the WPML Multilingual CMS plugin.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.

Problema:
Necesitas cambiar los slugs/URLs de algunas páginas en euskera sin que se borren las traducciones existentes o que se sobreescriban los contenidos en castellano.
Solución:
Para cambiar los slugs de las páginas traducidas con el Editor de Traducción, debes:
1. Actualizar la traducción usando el mismo Editor de Traducción.
2. Buscar y traducir el slug. Asegúrate de que la opción para traducir los slugs esté activa en WPML -> Configuración.

Para cambiar los slugs en las páginas que fueron duplicadas inicialmente, debes:
1. Editar la página en castellano (idioma original).
2. Desactivar el Editor de Traducción. Para ello, ve a la columna derecha -> Bloque Idioma -> Activar el Editor de WordPress.
3. En la ventana emergente, selecciona la primera opción para que afecte solamente a ese contenido.
4. Guardar los cambios y luego, al editar el contenido en euskera, puedes cambiar el slug de forma manual, tal como lo harías en castellano.

Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.

Problem:
When attempting to update WPML plugins, a PHP Fatal error occurs due to an undefined function

wc_print_notices()

in WooCommerce.
Solution:
We recommend disabling the WooCommerce plugin temporarily to verify if the WPML plugin updates successfully without it. If the update proceeds without errors, the issue likely originates from the WooCommerce plugin.

Please note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance.

Problem:
The client reported a bug with WPML causing several well-indexed product pages to disappear on their live site, while these pages showed no errors on their staging site.
Solution:
We identified a potential conflict between WPML and the Yoast WooCommerce SEO plugin. The error logs indicated a problem with the Yoast WooCommerce SEO plugin's handling of structured data. We recommended deactivating the Yoast WooCommerce SEO plugin to see if the issue resolves. If the client still needs this plugin, we advised contacting the support team of Yoast WooCommerce SEO for further assistance.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

Problem:
The client was experiencing issues with the hover effect not working as expected for a language menu in Elementor. Despite setting the standard color to black and the hover and active color to red, the hover effect was not applying correctly.
Solution:
We recommended the following steps:
1. Add the necessary CSS in WPML -> Languages -> Language Switcher Options -> Additional CSS. The specific CSS to use is:

header ul li.wpml-ls-current-language a span.wpml-ls-display, header ul li a span:hover{<br />  color: #e40028;<br />}

2. Ensure to create a full site backup before making changes and update the WPML plugins to the latest version.
3. Increase the WordPress memory limit to at least 128MB by adding the following line to wp-config.php:

/* Memory Limit */<br />define('WP_MEMORY_LIMIT', '128M');

Place it above the line /* That's all, stop editing! Happy blogging. */.
For further guidance on customizing the language switcher with CSS, visit how to fix styling and CSS issues for the language switchers.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

Problem:
After migrating a site, the client encountered an issue where WPML could not run normally due to an AJAX Error and a server configuration problem. Additionally, there was an inability to edit or see text in the editor, even though the AJAX Error was resolved after re-migrating.
Solution:
We recommended checking with the hosting provider regarding the AJAX Error as it is typically related to server issues. For the memory limit issue, which could also affect WPML's functionality, we advised increasing the WordPress memory limit. This can be done by adding the following lines in the

wp-config.php

file, right before the '/* That’s all, stop editing! Happy publishing. */' line:

define('WP_MAX_MEMORY_LIMIT', '256M');

define('WP_MEMORY_LIMIT', '128M');

After updating, the client should verify the new memory limit under WPML > Support > WordPress > Memory limit.
If these steps do not resolve the issues or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If problems persist, please open a new support ticket at WPML support forum.

Problem:
You are trying to display line breaks in the German translation as in the original English version, but WPML does not transfer the line breaks. Specifically, for a

<h2>

header in mobile view, WPML squeezes all sentences into a single line.
Solution:
The issue was related to the Divi theme, where the header was tagged as

<h2>

for desktop and tablet but as

<p>

for mobile. Changing the tag from

<p>

to

<h2>

in the mobile view resolved the issue.

If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.