Problem: You are using WPML for a multilingual setup with different domains for English and French sites and want to have different prices for products on each site. However, when you change the product price on the main site, it automatically updates on the subsite, but not vice versa. Additionally, the subsite shows different prices when logged in versus not logged in.
Solution:
1) To address the issue of price not being editable in the secondary language, you need to disconnect the translation from the original. This allows you to edit the price in the secondary language independently, in the absence of WCML's multicurrency mode and exchange rates setup.
2) For the issue of different prices when logged in versus not logged out, it was found that the theme and plugins were outdated. We recommend updating all plugins and the theme to ensure compatibility and functionality. Additionally, check with your server or service provider to disable all caches and firewalls that might be causing issues.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing issues where the WPML plugin cannot connect to wpml.org, and you receive messages like 'Unable to parse data from service response' when entering a new site key from WooCommerce. This suggests a problem with the connection or the site key itself. Solution: First, ensure that your server's firewall settings are not blocking the necessary WPML domains. You need to allow the following domains:
wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net
If the issue persists, it might be caused by another plugin interfering with the WPML plugin. We recommend deactivating other plugins temporarily to see if the issue resolves. For more detailed guidance, visit WPML connection issues documentation.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: 1. Die französische Übersetzung ist nicht über den Sprachumschalter erreichbar und leitet stattdessen auf die Basis-URL um. 2. Der Haupt-Menüpunkt "About us" erscheint nicht unter den übersetzbaren Strings. 3. Der Dropdown-Menüpunkt "About us" > "H2 Energy" wird falsch übersetzt. Solution: 1. Überprüfen Sie, ob im "Redirection" Plugin Weiterleitungen von französischen Seiten zur englischen Homepage bestehen und entfernen Sie diese, falls nicht benötigt. 2. Um benutzerdefinierte Menü-Einträge (Custom Links) zu übersetzen, nutzen Sie WPML > String-Übersetzung oder passen Sie diese direkt in den übersetzten Menüs unter Appearance > Menus an. Eine detaillierte Anleitung finden Sie hier: Übersetzen von Menüs.
Falls diese Lösungen veraltet sind oder nicht auf Ihr Problem zutreffen, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Überprüfen Sie auch die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: You are experiencing an issue where the classic translator replicates the first text field to every text field on a page after updating the plugins. Solution: We recommend updating your WPML plugins to the latest version (v4.7.2) to resolve this issue. You can update the plugins by navigating to Plugins -> Add new -> Commercial tab in your WordPress dashboard.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Please review these resources and let us know if you need further assistance.
If the solution provided here becomes irrelevant due to updates or does not apply to your specific case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need more help, please open a new support ticket.
The client is building a website for a diverse group of users in Woodside, Queens and needs to add Tagalog as a translation. However, Tagalog is not listed among the pre-configured languages in WPML.
Solution:
If you're experiencing this issue, we recommend adding Tagalog as a custom language. You can do this by navigating to WPML > Languages > Site Languages. For detailed instructions on adding a custom language, please refer to our documentation: Editing WPML's Languages Table and view the process here: Adding Custom Language. Please ensure to perform a site backup before making these changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: Клиент сделал классы доставки непереводимыми, чтобы плагин Montonio доставки мог распознавать их по slug. Это вызвало появление сообщения в админке о том, что некоторые таксономии на сайте сделаны непереводимыми, что может вызвать проблемы при работе многоязычного сайта WooCommerce. Клиент спрашивает, как удалить это сообщение. Solution: Мы рекомендуем не удалять и не скрывать данное сообщение, так как оно предупреждает о потенциальных проблемах. Вместо этого, мы советуем решить первоначальную проблему с классами доставки. Вы можете предложить автору плагина Montonio принять участие в нашей программе Go Global, чтобы сделать плагин полностью совместимым с WPML. Подробнее о программе можно узнать здесь: Go Global.
Если данное решение окажется неактуальным или не подходит под ваш случай, мы настоятельно рекомендуем проверить известные проблемы на странице известных проблем, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: The client reported that the filter popup does not open on the products page in the English language. Solution: We edited the product template in the English language and located the 'Icon Box' widget. We then navigated to the 'Advanced' settings and pointed the Jetpopup to the correct filter popup. We recommend you try the same steps if you're experiencing this issue.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: Estás realizando tareas de mantenimiento en tu sitio web y te encuentras con una alerta que indica que 'WPML String Translation está habilitado pero no es efectivo porque WPML está desactualizado'. A pesar de que en el listado de plugins todos los plugins de WPML aparecen actualizados, en el panel de webs registradas en WPML no es así y desde WordPress no se permite actualizar. Solution: 1. Para actualizar los plugins de WPML, ve a Plugins -> Añadir nuevo -> Pestaña 'Comercial' -> Haz clic en el botón que aparece arriba para buscar actualizaciones y luego selecciona los plugins a actualizar. 2. Incrementa el límite de memoria de WordPress a un mínimo de 128Mb. Para ello, agrega el siguiente código al archivo wp-config.php que se encuentra en la raíz del sitio:
- Añádelo encima de la línea /* That's all, stop editing! Happy blogging. */ Puedes comprobar el límite de memoria de WordPress en WPML -> Soporte.
Si esta solución no resuelve tu problema o si parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: Il cliente sta cercando di utilizzare l'editor di Elementor, ma riceve un messaggio di errore e non può accedere alle funzioni di Elementor quando il plugin WPML è attivato. Solution: L'errore riscontrato è:
1
Errore nell'evento Cron di riprogrammazione per l'hook: elementor_1_elementor_pro_updater_cron, codice di errore: invalid_schedule, messaggio di errore: L'evento programmato non esiste., dati: {"schedule":"elementor_1_elementor_pro_updater_cron_interval","args":[],"interval":300}
. Questo problema non è causato da WPML, ma sembra essere un problema di Elementor che si aspetta l'esecuzione di un cronjob inesistente. È stato segnalato anche nel GitHub di Elementor, senza riferimenti a WPML. Se il problema persiste nonostante l'aggiornamento di Elementor alla versione 3.28.0, che sembra risolvere il problema, ti consigliamo di verificare la versione del fix permanente e di assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di consultare la pagina dei problemi noti.
Problem:
Client was using custom code where some strings were not being detected for translation, despite using proper gettext methods.
Solution:
It turned out there were unnecessary spaces in the strings and in the related ACF fields. Removing those fixed the problem.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that after using WPML's auto-translate feature with Elementor, translations were visible in the back-end but not on the front-end. Specifically, some paragraphs appeared translated while others did not, and headers remained untranslated. Solution: We reviewed the pages and confirmed that the translations for English and German were displaying correctly on both the front-end and back-end. It appears that the issue may have resolved itself or was fixed by the client before our verification. If you're experiencing similar issues where translations are not appearing as expected on the front-end, we recommend: 1. Clearing your browser and site cache. 2. Ensuring that the WPML and Elementor plugins are up to date. 3. Re-saving the Elementor pages in question. If these steps do not resolve the issue, it might be due to a configuration that is no longer relevant or applicable to your current setup. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: Der Kunde konnte nach der Übersetzung von Theme Layouts (Header, Footer, Submenus) mit WPML den Elementor Page Builder nicht mehr öffnen. Der Ladebalken erschien, aber die Seite blieb weiß. Zudem war die Übersetzung nur auf der Desktop-Version sichtbar, nicht auf mobilen Geräten. Solution: Wir haben das WP-Speicherlimit auf der Testseite erhöht. Es wurde zudem ein Fehler im Child-Theme festgestellt, der durch den Wechsel auf das Parent-Theme behoben wurde. Nach dem Wechsel zum Parent-Theme konnten die Inhalte wieder problemlos in Elementor bearbeitet werden.
Falls diese Lösung veraltet erscheint oder nicht auf Ihr Problem zutrifft, empfehlen wir, einen neuen Support-Ticket zu öffnen und die aktuellen bekannten Probleme unter https://wpml.org/known-issues/ zu überprüfen. Stellen Sie außerdem sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben.
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