Problem: You are trying to translate products on your site using WPML and find the new product translation method, which requires assigning translators, unsuitable for your needs. You prefer a method where every admin can translate content directly without needing to be assigned as a translator. Solution: If you're experiencing this issue, we recommend the following steps: 1. Ensure that the classic translation method is selected in WPML. This can be done by navigating to WPML -> Translation Management and checking the settings. 2. If you want administrators on your site to translate products directly, they should go to WPML -> Translation Management, select the products, and assign them to themselves. 3. Alternatively, you can translate products by editing a product in the original language and then clicking on the translation icon that appears in the right column under the Languages block.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with hreflang tags not being inserted correctly on their multilingual site. The tags are using translated slugs for both the French (FR) and English (EN) links, where the English link should display 'prints' instead of 'prints-fr'. Solution: We reviewed the site and found that the hreflang tags are functioning correctly for the pages we checked, such as the 'off-piste and ski touring photo sessions' page. Here, the hreflang tags correctly point to the respective EN and FR versions, as well as the x-default:
We could not locate a '/print' or '/print-fr' page, which might have been part of an earlier test or no longer exists. If you are still encountering issues on specific URLs, please share them with us for further investigation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, feel free to open a new support ticket at WPML Support Forum.
Problema: El cliente desea cambiar al sistema de traducción avanzada en WPML, pero enfrenta un error que indica que el idioma predeterminado, EN, debe estar asignado a un idioma compatible para utilizar la traducción automática. Además, aparece un mensaje de error que dice 'No se pudieron cargar los motores'. Solución: Si estás experimentando este problema, te recomendamos que vayas a WPML -> Configuración -> Activa los motores de traducción y verifiques si el problema se resuelve. Si el problema persiste, asegúrate de haber creado una copia de seguridad completa de tu sitio que puedas utilizar para restaurarlo en caso de ser necesario, y comparte las credenciales de acceso al sitio en un mensaje privado para que podamos investigar más a fondo.
Es posible que esta solución sea irrelevante debido a que está desactualizada o no se aplica a tu caso. Si es así, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: You are experiencing a white page when translating the header using WPML, and an error message appears stating: "You must call 'the_content' function in the current template, in order for Elementor to work on this page." Solution: The issue arises because your theme needs to make the header element and the mega menus multilingual ready and translatable. We recommend contacting your theme author to address this. If they require assistance in making the theme compatible with WPML, they can join our GoGlobal program.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to see the English translation of a horse named Dallas Du Domaine Z on their website, despite the translations being visible in the translation screen. The original Dutch texts are displayed instead. Solution: We identified that the issue might be due to insufficient memory allocated to WordPress. WPML requires a minimum memory limit of 128MB, with 256MB recommended. To resolve this, increase the memory limit by adding the following lines to your wp-config.php file:
Place these lines just before the "/* That's all, stop editing! Happy publishing. */" line. For more details, visit Editing wp-config.php. After adjusting the memory limit, follow these steps: 1. Empty all your website's caches 2. Make a minor text change on the affected page and save 3. Empty all caches again 4. Update the post translation 5. Empty all caches once more If the problem persists, it might be due to other reasons such as outdated solutions or a different issue. We recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML Support Forum for further assistance.
Problem: El cliente tiene una web en español y desea agregar inglés como idioma principal, pero no tiene todas las traducciones al inglés disponibles aún. No está seguro si debe instalar WPML ahora con el español como idioma principal y cambiar más tarde, o esperar a tener todas las traducciones. Solution: Recomendamos instalar WPML ahora y configurar el español como idioma principal. A medida que reciba las traducciones al inglés, puede ir añadiéndolas. Para cambiar el idioma principal a inglés más adelante, simplemente vaya a WPML -> Idiomas -> Sección 'Idiomas' y haga clic en el enlace para cambiar el idioma por defecto. Este proceso es sencillo y es mejor tener WPML configurado lo antes posible.
Si esta solución no resuelve su problema o si encuentra que la información está desactualizada, le recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y asegurarse de que tiene instaladas las últimas versiones de los temas y plugins.
The client is experiencing an issue where Page Title Background images are not appearing in the German version of their website after using WPML for translations.
Solution:
We recommend the following steps to resolve the issue: 1) Ensure you have a full site backup. 2) Upgrade to the latest version of your theme. 3) Open the English version of the page for editing and select the
*Copy*
option for the custom fields related to the images. 4) Apply these changes and update the page after making a minor edit to refresh the settings. 5) Update the translation. For more detailed guidance on translating custom fields, please visit Translating Custom Fields documentation.
Additionally, enable the Show "Multilingual Content Setup" meta box option in the WPML>>Settings page temporary for better management of multilingual content.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problem: The client is experiencing PHP errors with the Advanced Posts widget from PowerPack on their multilingual WordPress site using WPML. The errors occur only in the German version, suggesting an issue related to WPML. Solution: We confirmed that PowerPack Lite for Elementor is compatible with WPML and there are no reported issues currently. We asked the client if the issue appeared after updating WPML to version 4.7.3 and whether the problem persists if the German page is retranslated from scratch. We also provided a sandbox environment for the client to replicate the issue by following these steps: 1. Access the provided sandbox link. 2. Download and activate PowerPack Lite for Elementor. 3. Create a page using the Advanced Posts widget. 4. Translate the page and save the changes. We asked the client to check if the problem reoccurs in this controlled environment.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact our support forum at WPML support forum.
Problem: The client reported that two of their multilingual URLs set up using WPML on their WordPress site suddenly became non-functional, displaying an 'SSL handshake failed Error code 525'. However, one URL remained operational. Despite the SSL certificates passing tests on ssllabs.com, the issue persisted. Solution: We analyzed the situation and determined that the issue was not related to WPML. The 'SSL handshake failed' error indicates that Cloudflare could not establish a secure connection with the origin server. We recommended: 1. Verifying that the origin server has a valid SSL certificate installed and is correctly configured to serve HTTPS traffic. 2. Ensuring that the SSL/TLS settings in Cloudflare match the setup on the server (e.g., Full vs. Full (Strict)). 3. Contacting Cloudflare support for further assistance to identify where the connection is failing.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a black screen with a 'get Adobe Flash Player' message when switching to English after changing the default language on your website, it might be due to a folder conflict. Solution: We recommend checking your website's directory for a folder named 'en'. This folder could be causing the issue by interfering with the language switch functionality. You should either delete this folder or rename it. For instance, renaming it to 'en-old' might resolve the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was able to translate a page list from Albanian to English, but encountered issues with certain fields not translating correctly, specifically numeric fields. Additionally, when switching to English, some text did not translate as expected. Solution: We recommended the following steps to ensure proper translation of numeric fields: 1. Navigate to WPML > Settings > Custom Fields Translations; 2. Click on Show System Fields; 3. Search for all the missing fields and set them to Copy. Then, save the changes; 4. Update the original template and save. Afterwards, update its translation; 5. Update the original listing and save. Then, update its translation. These steps should resolve the issue with fields not translating correctly. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: Wenn Sie feststellen, dass Bilder auf Ihrer Webseite in der Standardsprache Deutsch nicht korrekt laden und als fehlendes Bild angezeigt werden, während sie in einer anderen Sprache wie Englisch ohne Probleme funktionieren, könnte dies auf serverseitige Konfigurationsprobleme zurückzuführen sein. Solution: Wir empfehlen Ihnen, die Dateiberechtigungen im Verzeichnis
/wp-content/uploads/
zu überprüfen. Ordner sollten typischerweise auf
755
und Dateien auf
644
gesetzt sein. Überprüfen Sie auch den Eigentümer der Dateien, der meist
www-data
oder ein anderer Webserver-User sein sollte. Stellen Sie sicher, dass keine
.htaccess
-Regel, ein Sicherheits-Plugin oder ein Servermodul wie ModSecurity den Zugriff blockiert. Wenn ein Hotlink-Schutz aktiv ist, stellen Sie sicher, dass sowohl
destary.com
als auch
www.destary.com
erlaubt sind. Zum CORS-Fehler bei den Schriftarten: Es könnte hilfreich sein, nur eine Domain zu verwenden (entweder mit oder ohne
www
) und alle URLs konsistent anzupassen. Alternativ können Sie CORS auf Serverebene erlauben, indem Sie den entsprechenden Code in Ihre .htaccess-Datei einfügen. Falls ein CDN wie Cloudflare im Einsatz ist, prüfen Sie, ob dort CORS-Header entfernt oder fehlerhaft gecached werden.
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihren Fall zutreffend ist. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problem: The client was experiencing issues with the WPML Media Translation plugin where images uploaded while editing in different languages were not being associated correctly with those languages. Solution: We clarified that when using the WPML plugin, any images uploaded while editing a page are automatically associated with the language currently being used. For instance, if you're editing the Spanish version of a page, any image uploaded during this session will initially be linked to Spanish. You can then translate this image into other languages as needed. Similarly, images uploaded while editing the English version will be associated with English. This feature helps WPML determine the original language of media files.
If you're experiencing this issue, we recommend checking that you are uploading images in the correct language context. If the problem persists, please replicate the issue on our staging site here: WPML Media Staging Site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket for further assistance here.
Problema: Estás intentando traducir un post del inglés al español usando el editor avanzado clásico, pero el post traducido no se genera correctamente. En el backend de WordPress, aparece un icono de engranaje que indica que el proceso de traducción no se completó, y se presentan errores en el registro del editor de traducción avanzado. Solución: 1. Desactiva el plugin 'amazon-s3-and-cloudfront-pro' y verifica si el problema se resuelve. 2. Asegúrate de crear una copia de seguridad del sitio completo. 3. Actualiza todos los plugins y temas desactualizados desde este enlace. 4. Si el problema persiste, comparte un video mostrando el problema para un análisis más detallado. 5. Verifica que las credenciales de acceso al sitio estén correctas para permitir una revisión más profunda si es necesario.
Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
