Problema: Estás intentando traducir páginas en WPML, pero en lugar de abrir el editor de traducciones, parece como si estuvieras creando una página nueva o se abre la traducción de otra página. Esto podría indicar un conflicto con la plantilla del tema. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Edita una de las páginas en el idioma original. 2. Ve a la columna derecha y busca el bloque 'Idioma'. 3. Haz clic en el botón 'Editor de Traducción'. 4. En la ventana emergente, selecciona que los cambios apliquen para todo el contenido del sitio. 5. Guarda los cambios. 6. Comprueba si el problema se resolvió.
Si la solución proporcionada no resuelve tu problema o parece ser irrelevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más asistencia, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client is experiencing an issue where the hover color on multilingual buttons does not work on English pages of their WordPress site, despite working correctly on the main French page. The hover color is not applied even though it is correctly set up.
Solution: 1. We suggested clearing the Elementor cache by navigating to 'Elementor > Tools' and clicking on 'Clear data and Files Cache'. 2. We noticed that a CSS rule with the !important attribute might be overriding the hover color on English pages. We recommended using a less specific CSS rule or adjusting the existing one. 3. We advised checking the global style settings in Elementor for both languages and ensuring they are consistent. 4. We suggested making a minor modification to the content, such as adding a blank space, and then saving the changes to refresh the styles. 5. If these steps do not resolve the issue, we recommended opening a new support ticket for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: En la versión móvil, el desplegable de idiomas se oculta casi completamente hacia la izquierda, impidiendo que el cliente pueda cambiar de idioma fácilmente. Solución: El problema identificado no es causado por los plugins de WPML, sino por el tema utilizado en el sitio. Recomendamos contactar con los autores del tema para una solución permanente. Como solución temporal, puedes añadir el siguiente CSS en WPML -> Idiomas -> CSS adicional para ajustar la visibilidad del desplegable:
@media (max-width: 1700px) {<br /> @sm-17549850343107527-2{<br /> margin-left: auto !important;<br /> margin-top: auto !important;<br /> }<br />}
Si esta solución no resuelve el problema o si el problema persiste, te recomendamos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Si el problema sigue sin resolverse, no dudes en abrir un nuevo ticket de soporte.
The client is unable to see job postings when selecting the German language switcher on their website, which has English as the default language. They want job postings to be visible only in German and do not plan to translate the Career details page.
Solution:
We recommend creating the job posts only in German and setting up a redirection from the English job posts page to the German job posts page. Here are the steps to create job posts in German:
- Go to Job Manager >> Job Listings. - Use the dashboard language switcher in the top header to switch to German. - Create the job posts in German.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: If you're experiencing issues when switching your site's language from German to English, particularly on the homepage, and encountering a timeout error, the problem might be related to your theme settings. Additionally, if your header and footer translations are sometimes not working, this could also be linked to the same issue. Solution: We found that the issue occurs only when both the Child Theme and Elementor Pro are active. Switching to the parent theme resolves the issue, indicating a problematic function in your Child Theme's code. We recommend commenting out the following code in your Child Theme:
function custom_shop_footer_output() {<br /> if (!function_exists('elementor_theme_do_location') || !elementor_theme_do_location('footer')) {<br /> get_footer('shop');<br /> }<br />}<br />add_action('wp_footer', 'custom_shop_footer_output');
This function likely causes an endless recursion leading to a timeout because it repeatedly calls itself. We suggest that you or your developer revise this function to prevent further errors.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client reported that the 'add to cart' button on category pages was displaying in Slovenian instead of English, despite being correctly translated in the WPML string translation and displaying correctly in the shop page.
Solution: We suggested the client to first switch to the parent Divi theme from their customized child theme to check if the issue persists, emphasizing the importance of backing up the website and trying this on a staging site first. If the problem continued, we recommended: 1) Rescanning the theme, WooCommerce, and any other relevant plugins to check for untranslated strings. 2) Deactivating all plugins except for WPML, String Translation, WCML, and WooCommerce, and then switching to a standard theme like 2024 or 2021 to isolate the issue. 3) Reactivating plugins one by one to identify any conflicts, and then switching back to the original theme to see if it causes the issue.
If these steps do not resolve the issue or if they seem outdated or irrelevant to your current setup, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: El cliente está intentando guardar para finalizar la traducción de su sitio web, pero no se completa nunca. Aunque la traducción muestra un 100 % de progreso, aparece como 'traducción asignada a un traductor local' y no se visualizan las banderitas correspondientes a los idiomas alemán e italiano. Solution: Si estás experimentando este problema, tienes dos opciones: 1. Pedir al traductor local asignado a este trabajo que termine la traducción. Debe hacer clic en traducir y luego guardar los cambios, ya que el contenido ya está traducido. 2. Ir a WPML -> Gestión de Traducción -> Pestaña 'Trabajos de traducción' -> Buscar el trabajo de traducción y cancelarlo. Luego, actualizar la traducción.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que podría estar desactualizada o no aplicar a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problema: El cliente está experimentando un problema urgente porque su página web ha sido pirateada. Solución: Si estás enfrentando un problema similar, te recomendamos que primero consultes con desarrolladores o con tu servicio de hosting para abordar el problema de seguridad. En cuanto a los problemas relacionados con WPML, asegúrate de compartir la URL del ticket de soporte para que podamos ayudarte específicamente con los problemas de traducción en tu sitio.
Es posible que esta solución no sea relevante debido a que podría estar desactualizada o no aplicar a tu caso específico. Si este es el caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos que revises los problemas conocidos y verifiques que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client was facing an issue where the corresponding language version of an article, written by a Contributor and published by the site administrator, wasn't appearing on the front end of the website. Solution: We advised the client to check the status of the post in the backend. It was discovered that the post was in a 'pending' status because it was translated by a Contributor who does not have the permission to publish. We changed the language to Indonesian from the top admin language bar, selected the 'edit anyway' option, and changed the status from pending to published. This resolved the issue, and the post now appears correctly on the front end. We recommend avoiding the use of the Contributor role for translations and suggest using at least an Editor role.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are working on a site under development and encountering an issue where 100% translations show a gear icon. You've identified an XLIFF Server Communication error and noticed that when trying to retrieve pages, you receive an 'access denied' error. The error log shows issues with the download URL from the WPML server. Solution: We recommend duplicating the problematic page for testing purposes. The issue might be caused by a large JavaScript block within an Elementor HTML widget on your page. Removing this HTML block should resolve the translation issue. Instead of embedding JavaScript directly in the page content, consider adding it via theme options or using a custom code plugin. This approach is likely to resolve similar issues on other pages, such as the homepage. Check and remove any similar HTML blocks that might be causing the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client needed to hide a translated page that was out of date by setting it to draft. However, the link to the unpublished translation still appeared in the menu and widget language switcher, leading to a 404 error. Solution: We explained that for an admin user who is logged in, it is expected to still see language options for drafts. For non-logged-in users, only the "English" language option should be visible. Additionally, the client needs to manually adjust the menu to remove the link from the language switcher, as this is not an issue specific to WPML but a general behavior when unpublishing content.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You have hundreds of WooCommerce products in Spanish that you want to update the translations into French in bulk, for specific words. The manual translation using CTE does not support glossary. You are looking for a way to customize the 'Duplicate' method or insert a new method into the dropdown list for processing and publishing translations with specific text string replacements.
Solution: Unfortunately, customizing the 'Duplicate' method or inserting a new method directly via WPML is not possible out of the box. However, you can use the WPML's Coding API to achieve your goal. First, identify the Post IDs of the translations using the
wpml_get_element_translations
hook available at this link. Then, you can run a custom script to modify the content of these posts accordingly. It's important to note that support for custom coding is beyond the scope of our forum, and we strongly recommend testing any custom solutions on a development or staging site first.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML support forum.
Problem: You are trying to install the OTGS Installer as a plugin in WordPress, but Wordfence is blocking the installation, resulting in a 403 Forbidden error.
Solution: We recommend disabling Wordfence temporarily to proceed with the installation and activation of the OTGS Installer plugin. Once the installation is complete, you can reactivate Wordfence. This issue often arises due to tight security settings that may trigger false alarms.
Please note that this solution might be outdated or not applicable to your specific case. If this does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
