Ensure you have updated to the latest versions of WPML (4.7.6 series) and WooCommerce after a full site backup. You can check for updates in Plugins >> Add New >> Commercial tab by clicking on the *Check for updates* button. Also, verify that the WooCommerce Multilingual plugin is activated, as it is essential for translating WooCommerce functionalities:
After these steps, clear all types of caches and check if the issue persists.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance.
Problem: You are trying to sync menu links using WPML, but after synchronization, the menu links are not directing to the correct URLs. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to WPML → String Translation. 2. Search for the string "product-category". 3. Delete the string from the String Translation table. 4. Go to Settings → Permalinks and click Save Changes to refresh your permalinks. 5. Navigate to WooCommerce Multilingual and re-add the translation for the product category. 6. If the category is already translated, try synchronizing your menu again. Please ensure you back up your database before making any changes.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a blank page on the German version of your website while other languages like Bulgarian and English are working fine, the issue might be with a specific translation. Solution: We recommend checking the translations in the German version. Here's how you can fix it: 1. Go to Products → All Products. 2. Switch to the German language. 3. Locate and delete the problematic translation. 4. Empty the trash to ensure the changes take effect. 5. Verify if the homepage loads correctly. If the problem persists, consider retranslating the product using the Advanced Translation Editor.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where incorrect country flags are displayed next to reviews on their WooCommerce site. Despite the reviews being in Polish, German flags appear when viewing the German version of the page. Solution: We have acknowledged this issue and published an erratum which can be found here: https://wpml.org/errata/woocommerce-product-reviews-country-flag-shows-in-current-language-instead-of-review-language/. This problem has been resolved in WooCommerce Multilingual & Multicurrency version 5.5.0. We recommend updating to this version to correct the display of country flags next to reviews.
If this solution does not resolve your issue or seems irrelevant, it might be because the information is outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the '_load_textdomain_just_in_time' function being called incorrectly, causing early translation loading errors across various plugins. Additionally, there are deprecated parameter warnings and 'headers already sent' errors. Solution: We recommend checking each plugin involved and contacting their support teams to ensure they have updated their code to accommodate changes in WordPress version 6.7, where the handling of text domains was modified. For detailed guidance on debugging in WordPress, you can refer to Debugging in WordPress. For the deprecated parameter issue in the WooCommerce Multilingual Plugin, our developers have addressed this, and the fix will be included in the upcoming release of 'WooCommerce Multilingual & Multi-Currency' version 5.5.1.
If this solution does not resolve your issues or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: На сайте клиента, использующего WPML, String Translation и WooCommerce Multilingual & Multicurrency, отсутствует раздел Troubleshooting в WooCommerce Multilingual & Multicurrency. Из-за этого клиент не может выполнить действия, такие как 'Synchronize featured products' и 'Regenerate product lookup tables'. Кроме того, бейдж 'Featured' не отображается на всех языках, когда таксономия product_visibility установлена как Непереводимая. Solution: Мы провели тесты и выяснили, что проблема связана с настройкой таксономии product_visibility как 'Переводить'. Вот шаги, которые мы предприняли для решения проблемы: 1. Установили плагин Adminer. 2. Изменили настройку product_visibility на Не переводить. 3. Удалили все языковые записи, связанные с product_visibility, из таблицы icl_translations. 4. Обновили тестовый товар, и он снова отобразился в каталоге. Чтобы восстановить отображение товаров на румынском языке, клиенту необходимо: 1. Открыть товар, который должен отображаться на румынском языке. 2. Убрать отметку 'Это рекомендуемый товар' и сохранить изменения. 3. Снова установить отметку 'Это рекомендуемый товар' и сохранить. 4. Товар снова появится в каталоге. Также рекомендуем проверить настройки в WooCommerce → WooCommerce Multilingual & Multicurrency → Состояние (Status) на предмет неправильных настроек.
Если данное решение не актуально или не подходит под ваш случай, рекомендуем открыть новый тикет поддержки. Также настоятельно советуем проверить известные проблемы, версию постоянного исправления и убедиться, что у вас установлены последние версии тем и плагинов.
Problem: You are experiencing memory exhaustion errors with the sitepress-multilingual-cms plugin on your WordPress site, leading to a PHP Fatal error and a 500 error page. Solution: First, update your WooCommerce Multilingual plugin to the latest version to ensure you have all the recent bug fixes and improvements. You can find the latest versions in your WPML account under My Account -> Downloads. Follow the instructions on that page to update your plugin. If you don't see the updates, click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. If updating does not resolve the issue, consider applying the workaround described here: WooCommerce Multilingual too many redirects error. Remember to backup your database before proceeding.
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Der Kunde hat Probleme mit der korrekten Rundung der Bruttopreise auf seiner WooCommerce-Seite, trotz Einstellung der Rundungsregeln in WPML Multi-Currency. Die Rundung scheint nur auf den Nettopreis angewendet zu werden, was zu ungenauen Bruttopreisen nach der Mehrwertsteuerberechnung führt. Solution: Wir empfehlen, die Steuerberechnung auf Basis der 'Shop-Basisadresse' unter WooCommerce > Einstellungen > Steuer einzustellen. Dies stellt sicher, dass für nicht angemeldete Nutzer die Steuer immer auf Basis der Shopadresse berechnet wird. Angemeldete Nutzer, die eine Rechnungs- oder Lieferadresse angegeben haben, werden weiterhin auf Basis dieser Adressen besteuert. Bitte aktiviere auch die Geolokalisierung wieder, die zu Testzwecken deaktiviert wurde, um die korrekte Rundung sowohl für angemeldete Kunden als auch für unangemeldete Besucher zu gewährleisten.
Diese Lösung könnte möglicherweise veraltet sein oder nicht auf Ihren spezifischen Fall zutreffen. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The website only displayed in English, not showing the selected languages Spanish and Chinese Simplified. Additionally, the Advanced Custom Fields (ACF) text and images were not translated or displayed correctly on the Spanish and Chinese homepage versions.
Solution: We completed the setup for the "WooCommerce Multilingual & Multi-Currency" which allowed us to activate the Advanced Translation Editor. We advised the client to set the translation preference for each ACF Field Group to "Same fields across languages" before starting any translations. This setting ensures that the fields are consistent across all languages. After adjusting these settings, the client needed to make a small edit to one of the ACF fields on each original page using ACF fields to trigger the translation process again. This step was necessary to ensure that the fields would be translated correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Проблема: Клиент пытается активировать OTGS Installer для обновления WooCommerce Multilingual & Multicurrency до версии 5.5, но плагин не активируется и информации об обновлении нет. Решение: Мы объяснили, что если у вас уже установлен WPML, плагин OTGS Installer больше не требуется, и именно поэтому он не активируется. Если вы не видите доступных обновлений, мы рекомендуем перейти в Плагины → Добавить новый, открыть вкладку Коммерческие, и нажать кнопку Проверить наличие обновлений. На этой же странице вы сможете выполнить обновление. Пожалуйста, не забудьте создать резервную копию базы данных перед выполнением каких-либо изменений.
Это решение может быть неактуально, так как информация может устареть или не подходить под ваш случай. Если проблема сохраняется, мы настоятельно рекомендуем открыть новый тикет в службу поддержки WPML. Также рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
