WCML

Problema:
El cliente está enfrentando dificultades con las traducciones de los atributos en su sitio web, que no se sincronizan correctamente y algunas traducciones de cadenas se muestran en inglés. Además, las variantes de precios desaparecen y deben ser configuradas individualmente para cada producto.
Solución:
1. Realiza una copia de seguridad completa del sitio.
2. Navega a Woocommerce -> Woocommerce Multilingual & Multicurrency -> Pestaña 'Estado' -> Enlace 'Solución de problemas' (abajo a la derecha). Selecciona todas las casillas y haz clic en el botón 'Iniciar'. Espera a que termine el proceso y verifica si el problema se resolvió.
3. Incrementa el límite de memoria de WordPress a un mínimo de 256MB. Puedes hacerlo agregando el siguiente código en el archivo wp-config.php:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

Asegúrate de añadirlo encima de la línea /* That's all, stop editing! Happy blogging. */
4. Verifica el límite de memoria en WPML -> Soporte.

Si la solución proporcionada no resuelve el problema o parece no ser relevante debido a actualizaciones o diferencias en el caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.

Problem:
If you're experiencing issues with adding linked or cross-sell products on your product page while using the WPML String plugin, where typing the product name shows 'product not found', and deactivating the plugin resolves the issue.
Solution:
We recommend checking for any SSL misconfiguration on your site. This issue can prevent pages from fully loading, affecting the functionality of the WPML String plugin. Ensure that all resources, such as fonts and images, load over HTTPS instead of HTTP. You can verify this by inspecting your browser’s JavaScript console for any 'Mixed Content' warnings. If you find such warnings, resolving these SSL issues might fix the problem with adding products.

If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

Problem:
You are using WPML with WooCommerce Multilingual and multicurrency, and you encounter an issue where changing an attribute like 'color' in the English version of a product does not update it in the German version, despite the products being linked as translations.
Solution:
To resolve this issue, ensure that the attribute values are properly translated into the target language. For example, if the attribute 'compatible with' shows correctly in English but not in German, you need to translate the missing attribute value into German. You can do this by accessing the translation management section of WPML for the specific attribute. Here is how you can do it:
1. Go to the WPML translation management dashboard.
2. Find the attribute that needs updating (e.g., 'compatible with').
3. Translate the missing values into German.
4. Save the changes and check if the updated values appear on the German version of the product.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

Problem:
The client is experiencing issues with variation thumbnails not displaying correctly on the Croatian (HR) version of their WordPress site, despite working fine on the original Slovenian (SI) version. The client is using the Product Gallery Slider for WooCommerce plugin and has been manually adding each variation for the Croatian language.
Solution:
We recommend the following steps to ensure that variation images are correctly copied to the translated versions of the products:
1. Navigate to WPML > Settings and locate the Custom Field Translation section.
2. Click on the Show system fields link.
3. Search for the

wavi_value

field in the Custom Field Translation section.
4. If found, set the translation preference for this field to 'Copy'.
5. Save the changes and clear the cache on both your site and browser.
6. Make a minor edit to the product title of a default product and save the changes.
7. Update the translation and check if the issue is resolved.

If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client is trying to use media translation to translate an image on an Elementor page, but the original image still appears on the translated page despite configuring WPML settings for media translation and scanning and replacing media after saving the translated image.
Solution:
This issue may occur if there was a mass import or a change that did not trigger WPML to detect a change in the original version of the product, which is necessary for image translation. To resolve this, the client needs to make a small change on each product page to prompt WPML to perform the translation. Alternatively, the client can use the bulk edit feature by going to the WordPress Dashboard > Products, selecting the products, and clicking the edit option at the top. Without changing anything, clicking the update/save button will force WPML to recognize the changes and perform the necessary translations. However, this will cause all the products to appear as needing translation completion, indicated by a circle icon, until the translation is verified as 100% complete.

If this solution does not apply or is outdated, or if further issues arise, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.