ansonL-3

Problem:
The client was unable to see the WPML plugins in the installed plugins section after downloading and activating them via the OTGS Installer. Additionally, the client was unsure where to insert the WPML key on their website.
Solution:
We resolved the issue by deactivating and removing the OTGS Installer plugin, which might have been blocked by a security feature on the client's site or server. We then manually uploaded and activated the WPML Multilingual CMS core plugin version 4.7.3. The client can now proceed to set up WPML using the setup wizard located in WPML -> Setup.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.