Problem: If you're experiencing an issue where your shop page is displaying products from all languages, this might be due to the translation settings applied to your products. This issue typically arises when products are not set as translations of each other and the translation preference is set to 'Translatable - use translation if available or fallback to default language', which displays products in the default language if translations are not available. Solution: We recommend you follow these steps to resolve the issue: 1. Change the translation preference for the post type Products to 'Translatable - only show translated items' in the WPML > Settings > Post types translation. 2. Ensure that each product in your shop is connected as a translation to its counterparts in other languages. You can find guidance on how to link translated products here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket here.
Problem: The client reported that the WPML plugin was not detecting the browser language despite having the Browser Language Detection option activated under WPML > Languages. Solution: We asked the client to confirm the settings by taking a screenshot. After verifying that the settings were correct, we proceeded to ensure that all parameters for the languages were correctly set. The issue was resolved by matching the browser language with the exact mapping under WPML > Languages > Edit language, which are detailed in the documentation here: documentation link.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
