Problem: The client was experiencing issues with the Avada Theme WooCommerce Product Page breaking and missing content on the translated page.
Solution: 1. We asked the client how they were translating the product layout. 2. We identified that the conditions were not being applied properly to the translations. 3. We recommended checking our documentation on how to translate the Avada theme, specifically the section on applying conditions to Avada layout sections: Using WPML with the Avada Theme.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client was experiencing an issue where some sidebar layouts from the Avada Theme were showing on the default language pages but not on the translated pages. Solution: 1. We asked the client how they were adding the sidebar to the page and how they were translating the page. 2. Upon reviewing the client's website, we discovered that the layout named "Industrial" was not set for the translated version of the FAQ's (Preguntas Frecuentes) page. We then set the correct layout for the translation, and the sidebar should now display correctly on the translated pages.
If you're experiencing a similar issue, we recommend checking if the correct layout is set for your translated pages. If the solution provided here is not relevant to your case, perhaps because it's outdated or not applicable to your situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
