Problem: The client is trying to display the WPML language switcher on their website using the Porto theme. It appears correctly on mobile devices but not on the PC view. Solution: If you're experiencing this issue, we recommend disabling the Porto language switcher in the theme options. You can find instructions on how to do this here: Porto Theme Options. To use the WPML official language switcher, you should add it to your header PHP code via shortcode. This can be done using the Elementor option within Porto to build the header and then adding the WPML shortcode. For detailed guidance on adding language switchers using PHP and shortcodes, please visit: Adding Language Switchers Using PHP and Shortcodes. Additionally, you may consult Porto theme support for specific instructions on where to add this shortcode in the header.php file.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.
Problem: The client was unable to translate the header and footer using Elementor and encountered a 502 error when switching to the English version of the homepage.
Solution: 1. We asked the client to perform a full backup and provide us with WP admin access to investigate the issue. 2. We suggested the client disable any firewall that might be interfering and clear the server cache. 3. We used a VPN to access the site from a different location when we encountered access issues. 4. We requested FTP access to check the files directly but ended up using a file manager plugin instead. 5. We obtained permission to deactivate plugins to identify any conflicts. 6. After deactivating certain plugins, we were able to create a new page and the English version of the homepage started working, including the header and footer. 7. We reactivated the plugins one by one to pinpoint the cause of the issue. 8. We provided the client with direct links to the header and footer post types in the WP admin to facilitate the translation process:
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: The client was unable to confirm the installation of WPML on a new website using the provided installation guide. Solution: We resolved the issue by manually reinstalling WPML with the following steps: 1. Navigate to wp-admin -> Plugins, disable and delete all WPML plugins listed. 2. Download a fresh version of the WPML plugins from the downloads page. 3. Go to Plugins -> Add New -> Upload. 4. Choose the previously downloaded plugins, install, and activate them. This process is necessary as something might have been corrupted during the automatic installation.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
