Problem: In a WooCommerce store with three languages, all products are visible in the backend for all languages, but on the French frontend page, only one product is displayed instead of five. Solution: We recommend enabling the WPML editor for translating your products. First, update your product in the default language. Then, use the WPML editor to re-translate the product into French. This should ensure that all products display correctly on the French frontend. If you still need to use a manual editor after these steps, you can switch the language from the top bar or disable the WPML editor and switch to the WordPress editor. However, we strongly advise using the WPML editor for translations.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket at WPML support forum for further assistance.
Problem: The client experienced an error 500 on all pages of their website except the homepage, which was temporarily fixed by adding code to the .htaccess file. The hosting provider identified the issue as related to WPML and advised adding code to the functions.php file. Solution: We suggested that the problem might be due to the .htaccess file being overwritten with the language folder, which is not directly caused by WPML but by third-party plugins calling the
flush_rewrite_rules(true)
function too often. We recommended following the steps provided in the WPML errata page:
If the provided solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to the client's case, we encourage the client to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. For further assistance, please contact us in the WPML support forum.
