Problem: You are experiencing an issue where the shipping currency rate does not update when you change the language on the Checkout page of your site. The currency symbol changes, but the rate remains the same, leading to incorrect shipping costs. Solution: We want to clarify that the shipping rate is determined by the shipping country specified in the checkout form, not by the language of the site. Changing the site language with WPML does not affect the shipping rate. If you're experiencing this issue, we recommend verifying that the shipping settings are correctly configured in your eCommerce platform and are not solely dependent on the language settings.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to translate the button URL in the Woodmart theme using WPML but cannot find the way to do so. Solution: We recommend trying two methods to locate and translate the button URL: Method 1: Navigate to WPML > String Translation and at the bottom of the page, check the option "Look for strings while pages are rendered." Then, visit the front end of the page where the string is displayed, and return to WPML > String Translation to search for the string. Method 2: If the string is not found in WPML > String Translation, it might be included as an admin text string. You can follow the process outlined in our documentation on how to find and translate admin text strings: Translate Admin and Settings Strings and Finding Strings that Don't Appear on the String Translation Page. Please note, if the strings originate from outside of WordPress, WPML may not be able to detect or translate them.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that after translating the extra description in the category page, the translated extra description is not showing after products. Solution: We recommended checking the translation settings for the Extra Category Description field. Here are the steps to resolve the issue: - Navigate to WPML > Settings and scroll down to the Custom Term Meta Translation section. - Click Show System Fields. - Search for "extra." in the Custom Term Meta Translation section. - Set the translation preference for these fields as shown in this screenshot: https://prnt.sc/tViknd-wqAd4. - Save the changes. - Go to WPML > Taxonomy Translation, select Product Categories from the dropdown, and translate the categories. Add the translated extra content for the Category in the translation field and save the changes. Refer to this guide for detailed instructions. - Clear the caches from the site and browser and check the Category archive. If the translated description still doesn’t appear, go to Product > Categories, open the translated category, check if the Extra Description is present, and save the category without making any changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where the header color on your translated site is not displaying properly, Solution: We recommend following these steps: 1. Navigate to WPML >> Settings. 2. Scroll down to the "Custom Fields Translation" section. 3. Click on the "Show system fields" link. 4. Search for the "_woodmart_whb_header" field. 5. Set it to "Copy" and press the "Save" button. 6. Re-save the default language home page to apply the field settings to the translated home page. After completing these steps, please clear your mobile browser cache and check if the issue is resolved.
If this solution does not apply because it might be outdated or not suitable for your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing an issue where the header color on your translated site is not displaying properly, Solution: We recommend following these steps: 1. Navigate to WPML >> Settings. 2. Scroll down to the "Custom Fields Translation" section. 3. Click on the "Show system fields" link. 4. Search for the "_woodmart_whb_header" field. 5. Set it to "Copy" and press the "Save" button. 6. Re-save the default language home page to apply the field settings to the translated home page. After completing these steps, please clear your mobile browser cache and check if the issue is resolved.
If this solution does not apply because it might be outdated or not suitable for your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that the WPML plugin could not connect to wpml.org, and a warning appeared in the WordPress backend despite no changes being made to WPML settings. Solution: We suggested that the issue might be a false positive due to server caching and that it could resolve itself when the cache clears. To verify this, we recommended the following steps: 1. Navigate to Plugins > Add New > Commercial. 2. Click the "check for updates" button. 3. If the page refreshes and WPML shows as registered, then the warning is indeed a false positive. The client followed these steps and confirmed that WPML is connected to the API, indicating that everything should work normally.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
