Problem: The client has three domains: ellasestate.com (main), ellasestate.gr, and ellasestate.ru, and is trying to point the .gr and .ru domains to the .com domain. Despite having SSL via Cloudflare and configuring nginx via CloudPanel, the .gr and .ru domains display the content from .com in English, and changing the language does not resolve the issue. Solution: We recommend ensuring that all your domains (or subdomains) point to the same WordPress site where WPML is installed. This setup is crucial for WPML to function correctly across multiple domains. For detailed guidance on configuring WPML with different domains per language, please visit the following link: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: You are working on a site under development and trying to translate pages using WPML. You encounter a white blank page when attempting to translate pages, and the update process gets stuck. Additionally, an AMS Server Communication error "Active record not found" appears in the support logs. Solution: If you're experiencing this issue, we recommend ensuring that all admin users and translators (all users with access to ATE) have a valid firstname, lastname, and e-mail address in their profiles. This usually should solve the error.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
