Problem: If you're experiencing issues with XLIFF Server Communication where the XLIFF file could not be read, as indicated in your logs, this might be due to an issue in the translation management system. Solution: We recommend checking the ATE log for the first translation job showing the error message. Open the post in the admin panel and re-save it to generate a new translation job. This action might resolve the issue as it did in a similar case we handled. Additionally, confirm if the translations are published correctly on your site by checking if they display without any gear icons, which indicate stuck translations. If the problem persists, it could be related to a system-wide issue that we recently resolved. For more details on similar issues, please visit https://wpml.org/forums/topic/translation-stops/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to add or update translations on properties using WPML and encountered an error in applying translations to specific properties. Solution: We have identified that the issue was on our server side and have resolved it. If you're still experiencing this issue, we recommend you check for any updates on your WPML installation and ensure that all your themes and plugins are up to date. Additionally, please visit https://wpml.org/known-issues/ to see if there are any related known issues.
If the problem persists or the information provided here is outdated or not applicable to your case, please open a new support ticket. We highly recommend verifying the version of the permanent fix and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at WPML support forum.
Problem: You are trying to update a translation on your site and encounter an error. Solution: 1. Navigate to your Dashboard > Pages. 2. Open the edit screen of the original page. Look for a pencil, circle, or gear icon in the sidebar options under the "Languages" section. 3. Make a minor change, such as adding an extra blank space at the end of a sentence or paragraph. 4. Save the changes. You should see a circular arrow beside the links for the second language, indicating that an update is required. 5. Edit the translation again and ensure it is saved up to 100% translated.
If the problem persists, we recommend you ensure your site is backed up and then provide us with the URL, User, and Password of your WordPress dashboard by setting your next reply as private. This will help us further diagnose and resolve the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client has three domains: ellasestate.com (main), ellasestate.gr, and ellasestate.ru, and is trying to point the .gr and .ru domains to the .com domain. Despite having SSL via Cloudflare and configuring nginx via CloudPanel, the .gr and .ru domains display the content from .com in English, and changing the language does not resolve the issue. Solution: We recommend ensuring that all your domains (or subdomains) point to the same WordPress site where WPML is installed. This setup is crucial for WPML to function correctly across multiple domains. For detailed guidance on configuring WPML with different domains per language, please visit the following link: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: You are working on a site under development and trying to translate pages using WPML. You encounter a white blank page when attempting to translate pages, and the update process gets stuck. Additionally, an AMS Server Communication error "Active record not found" appears in the support logs. Solution: If you're experiencing this issue, we recommend ensuring that all admin users and translators (all users with access to ATE) have a valid firstname, lastname, and e-mail address in their profiles. This usually should solve the error.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
