Problem: You are working on a site under development and trying to translate pages using WPML. You encounter a white blank page when attempting to translate pages, and the update process gets stuck. Additionally, an AMS Server Communication error "Active record not found" appears in the support logs. Solution: If you're experiencing this issue, we recommend ensuring that all admin users and translators (all users with access to ATE) have a valid firstname, lastname, and e-mail address in their profiles. This usually should solve the error.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
