Problem: The client needs to change the WPML key for a new domain after transferring their site. Solution: If you're experiencing this, we recommend you follow these steps: 1. Log in to your WPML account and navigate to the Sites page at https://wpml.org/account/sites/. 2. Delete the existing site key. 3. Create a new subscription key for your site. 4. Go to your Site Dashboard, then to Plugins >> Add New >> Commercial tab. 5. Click on the “Unregister WPML from this site” button. 6. Register with the new site key and refresh the page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
file to the desired logo for the Greek language. Here is the section of code that needs to be updated:
<?php if(ICL_LANGUAGE_CODE=='el'){ ?>
<a id="logo" href="https://www.cap.com.cy" data-supplied-ml-starting-dark="false" data-supplied-ml-starting="false" data-supplied-ml="true">
<img class="stnd skip-lazy" width="211" height="80" alt="C.A. Papaellinas Group" src="[URL to the Greek logo]">
<!-- Additional image tags if necessary -->
</a>
<?php } else { ?>
<!-- Code for other languages -->
<?php } ?>
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is experiencing an issue where symbols (=>) appear in front of the language flags in the mobile menu's language switcher. Solution: We recommend the following steps to identify and resolve the issue: 1. Confirm how and where the language switcher was added in the backend. 2. Check if the issue persists when only WPML plugins are active and a default WordPress theme is in use. 3. If necessary, follow these steps: - Create a full website backup. - Disable all plugins except for WPML and its add-ons. - Check if the issue still occurs. - If it doesn't, reactivate plugins one by one to identify the culprit. - If the issue persists with non-WPML plugins disabled, switch to a default theme like TwentySeventeen and try to recreate the issue. It is advisable to perform these tests in a staging environment if possible.
If these steps do not resolve the issue or if the solution does not seem relevant, please open a new support ticket with us.
