ningz-5

Problem:
The client is experiencing an issue where the reset password URL works normally in the English dashboard but shows 'File not found' in the Chinese dashboard on a website using the Traveler theme without WooCommerce.
Solution:
We recommended checking if the issue persists in a staging environment using the default Twenty Twenty-One theme. Additionally, since the client is using an Nginx server and has enabled the translation of the Login and Registration pages in WPML settings, specific adjustments for Nginx servers are necessary. We advised following the guide on Nginx server settings for WPML, which can be found here: https://wpml.org/faq/nginx-server-settings/.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.