Problem:
You are using WPML with Elementor Pro to build a multilingual site and have a newsletter pop-up subscription on your French Home page. You have translated your home page into English, but the pop-up is displayed on both the French and English versions, despite your intention to only show it on the French version.
Solution:
The issue arises because the WPML setting under WPML->Settings->Post Types Translation->My Templates (elementor_library) is set by default to "Translatable - use translation if available or fallback to default language." This setting causes the pop-up to appear in both languages when a translated version isn't available. Here are a few options to resolve this:
1) Change this setting by unlocking the "lock" icon and selecting "Translatable - only show translated items." This will also affect any other template you have set via Elementor.
2) Alternatively, you can:
- Duplicate or translate the template into the second language in Elementor Templates.
- Edit this template.
- In Elementor, select the container and go to Advanced -> Responsive. Set 'Hide on Desktop', 'Hide on Tablet', and 'Hide on Mobile', then save.
3) Hide the popup in the second language via CSS code. For example, to hide it in the English language, use the following code:
html[lang="en-US"] #elementor-popup-modal-60[style] { display: none !important }If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
