saitamaJ

Problem:
You are encountering an error message when trying to access the 'pay as you go' feature in WPML for inputting credit card information. The error message indicates a problem connecting to automatic translation.
Solution:
1. First, check the recommendations from a related support ticket which addresses the same error message. You can find the details here: https://wpml.org/forums/topic/problem-connecting-to-automatic-translation-4/
2. Perform a manual update of the WPML plugins as they might be outdated. Here are the steps:
- Create a full website backup.
- Deactivate and delete the current WPML plugins.
- Download the latest versions from https://wpml.org/account/downloads/. Choose 'Download WPML manually' and select all necessary plugins and add-ons.
- Go to your website's backend, navigate to Plugins > Add New > Upload Plugin, and then upload, install, and activate each plugin one by one.
3. Regarding switching from pay-as-you-go to prepaid, it appears you have not activated pay-as-you-go yet due to the error. Once the issue is resolved, you can consider switching.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

Problem:
The client is experiencing an issue where the slug for posts in a secondary language is not the same as the original language, and they have to manually edit the slug after publishing.

Solution:
If you're experiencing issues with slug translations and want to keep the same slug in secondary language pages, we recommend you try the following steps:
1. Navigate to WPML >> Settings >> Translated documents options section and enable the option “Copy from original language if translation language uses encoded URLs”.
2. Go to WPML >> Languages page, click on the “Edit languages” link, and set the Encode URLs option to “Yes” for the language in which you want to copy the slug.

After completing these steps, when you add or update a translated page, it should automatically copy the slug from the default language pages.

Please note that the solution provided might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.