shaya

Problem:
The client was unable to translate the footer and encountered errors indicating that settings from the WooCommerce Multilingual & Multicurrency

wpml-config.xml

file had been overwritten. Despite the WooCommerce Multilingual plugin being active, translations were not displaying after completion.

Solution:
1) For the WCML config issue we instructed the client to navigate to WPML > Settings > Taxonomies Translation and set "Product visibility (product_visibility)" to "Not translate" as per the guide on translating post categories and custom taxonomies: https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

2) For the dashboard notification about synchronizing categories, we provided a guide on synchronizing hierarchical taxonomies: https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/#synchronizing-hierarchical-taxonomies

Additionally, we discovered that the original English footer contained Hebrew text and advised the client to ensure that the English footer only contains English text. We also noted that it might not be possible to set a different footer for the Hebrew language and offered to set up a WPML test site for further testing, asking the client to provide the latest version of the Riode theme for this purpose.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket: https://wpml.org/forums/forum/english-support/