sharveenL

Problem:
The client created an Elementor block template in the Outgrid theme and translated it using ATE, but the translations are not appearing on the front end of the site.
Solution:
We recommend ensuring that the Thai template is published and not in draft status. After confirming this, edit the translated page using Elementor and verify that the translated template is correctly selected in the template widget.

If this solution does not resolve the issue or seems outdated, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so at the WPML support forum.

Problem:
The client reported an issue where after translating content from English to Thai using WPML and Elementor, some characters were missing or appeared as a weird dashed-circle on the live site, despite looking correct in the WPML Language translator dashboard and Elementor.
Solution:
We suggested that the client try using a similar title in a simple Elementor header widget without character splitting to see if the issue persists. Additionally, we recommended adding the same text to a default page widget to check if it displays correctly there. If these steps do not resolve the issue, it might be due to the specific character handling in Elementor when used with Thai language.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.