Problem: The client created an Elementor block template in the Outgrid theme and translated it using ATE, but the translations are not appearing on the front end of the site. Solution: We recommend ensuring that the Thai template is published and not in draft status. After confirming this, edit the translated page using Elementor and verify that the translated template is correctly selected in the template widget.
If this solution does not resolve the issue or seems outdated, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so at the WPML support forum.
Problem: If you're experiencing issues with quotation marks appearing incorrectly in translations (e.g., inverted quotation marks in Arabic compared to English), despite looking correct in the Advanced Translation Editor (ATE), this summary is for you. Solution: 1. Edit the English page using Elementor and add the quotation marks as you wish them to appear. 2. Save the changes in Elementor. 3. Exit Elementor. 4. On the English editing screen, press the update button. 5. Check if the pencil icon next to the Arabic translation has changed to a circled arrow icon, indicating that the Arabic translation needs an update. 6. Update the Arabic translation using WPML's Translation Editor. This process should correct the display of quotation marks in your translations.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that some words appear separated in the WPML translator dashboard, specifically mentioning in Thai. This issue is occurring across all four languages on the site.
Solution: We examined the issue but were unable to find the exact text on the provided page. However, we noticed that the text is wrapped in span tags within paragraph tags, which should normally ensure it appears as a single text block in the Advanced Translation Editor (ATE). We suspect that the separation might be due to different HTML tags or formatting applied to parts of the text. We recommend checking the Advanced Translation Editor documentation, particularly the sections on HTML Markers and Joining Sentences. Additionally, joining the texts in the ATE where possible might resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: The client inquired about using WPML to manage two different types of websites within a single WordPress installation: a corporate site in English and an e-commerce site in Thai. Solution: We explained that WPML operates within a single WordPress installation and does not support separate installations for different language versions of a site. We recommended maintaining one site and manually translating the page content and layout for each language using the WordPress editor. For detailed guidance on managing translations, we suggested checking the documentation on using different translation editors for different pages at https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client reported an issue where after translating content from English to Thai using WPML and Elementor, some characters were missing or appeared as a weird dashed-circle on the live site, despite looking correct in the WPML Language translator dashboard and Elementor. Solution: We suggested that the client try using a similar title in a simple Elementor header widget without character splitting to see if the issue persists. Additionally, we recommended adding the same text to a default page widget to check if it displays correctly there. If these steps do not resolve the issue, it might be due to the specific character handling in Elementor when used with Thai language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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