Problem: If you've noticed that auto translations have stopped appearing in your Translation Management dashboard after updating pages, and new translations are not showing up as expected. Solution: We recommend checking the translation status of the page in question. If it shows as 'Needs Update' (indicated by a circle arrow icon), you should click on this icon to complete the translation. Once done, the new changes should be translated automatically. For a visual guide on how to do this, you can watch this screen record: screen record.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that a translated page had disappeared, resulting in a broken link as indicated by the Broken Link Checker plugin. The missing page was not listed among the translated pages anymore. Solution: We asked the client to provide a screenshot of the original page while editing it to check the language box and confirm if the translation was complete. Upon reviewing the website, we found that the settings were correct and nothing suspicious was detected. We discovered that the translated page still existed but with a different slug, suggesting that the slug might have been changed, which could be why the Broken Link Checker plugin reported it as missing. The client managed to resolve the issue by re-editing the page that had disappeared.
If you're experiencing a similar issue, we recommend checking if the slug for the translated page has been changed. If the problem persists, please open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not apply to your case because it's outdated or not relevant, please contact our support team for further assistance.
Problem: The client reported that a page translated from German into English was not displaying the updated content.
Solution: We reviewed the issue and found that the translations had not been saved. We saved the translations for the client. We then asked the client to check if the English version of the page now reflects the updated version.
If you're experiencing a similar issue where your translated content is not showing up, please ensure that you have saved the translations. If this solution doesn't seem relevant to your problem, feel free to open a new support ticket with us.
